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Current status
Braze is up

No incidents right now.

Braze is operational right now. Last checked just now; the most recent incident resolved 2d ago.

Real-time Braze status, recent outages, and incident history: pulled directly from Braze's official status page at braze.statuspage.io every 5 minutes. Pingoru tracks 115 Braze services and has captured 4 incidents in the last 90 days (99.93% uptime). Get email, Slack, Discord, or webhook alerts the moment Braze reports a new incident, free for 3 monitors, no credit card.

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Braze uptime 99.93% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 6h 51m
    Started Sep 16, 2026, 09:17 AM UTC · Resolved Sep 16, 2026, 04:09 PM UTC
    Braze Support Services
    Timeline · 3 updates
    • identified · Sep 16, 2026, 09:17 AM UTC

      Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases. For any critical cases, please contact [email protected].

    • monitoring · Sep 16, 2026, 03:40 PM UTC

      We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue. Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.

    • resolved · Sep 16, 2026, 04:09 PM UTC

      This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.

    Latest: This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We ha…

  2. Resolved 28m
    Started Sep 02, 2026, 11:30 AM UTC · Resolved Sep 02, 2026, 11:58 AM UTC
    Dashboard
    Timeline · 2 updates
    • identified · Sep 02, 2026, 11:30 AM UTC

      We are investigating intermittent errors and latency impacting the US07 Dashboard.

    • resolved · Sep 02, 2026, 11:58 AM UTC

      This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is now fully resolved. We apologize for any impact.

    Latest: This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is n…

  3. Resolved 2h 25m
    Started Sep 02, 2026, 07:43 AM UTC · Resolved Sep 02, 2026, 10:09 AM UTC
    Dashboard
    Timeline · 4 updates
    • investigating · Sep 02, 2026, 07:43 AM UTC

      Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.

    • identified · Sep 02, 2026, 08:58 AM UTC

      We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.

    • monitoring · Sep 02, 2026, 09:36 AM UTC

      Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.

    • resolved · Sep 02, 2026, 10:09 AM UTC

      The Dashboard has continue to remain stable and the issue is now resolved.

    Latest: The Dashboard has continue to remain stable and the issue is now resolved.

  4. Resolved 1h 40m
    Started Aug 05, 2026, 04:13 PM UTC · Resolved Aug 05, 2026, 05:54 PM UTC
    DashboardDashboardREST APIsREST APIs
    Timeline · 2 updates
    • investigating · Aug 05, 2026, 04:13 PM UTC

      We are currently investigating an issue with the US 01 and US 03 clusters.

    • resolved · Aug 05, 2026, 05:54 PM UTC

      Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.

    Latest: Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying da…

Incident record

Since April 2026 · Statuspage by Atlassian · 115 components checked every 5 minutes
50incidents recorded
30last 12 months
4last 90 days
3 hourstypical duration, 12 months

The longest incident in the last year, SMS Delivery Delays to Multiple Countries in Europe on May 7, 2026, ran for 23 hours. 24 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Email4
  • Dashboard (US 05 Cluster)3
  • Dashboard (US 07 Cluster)3
  • Braze Support Services2
  • Dashboard (US 01 Cluster)2

Latest incidents

  • Braze Support Services Outage September 16, 2026 · 7 hours · major outage

    Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience…

  • Dashboard Latency and Errors on US07 September 2, 2026 · 28 minutes · degraded service

    We are investigating intermittent errors and latency impacting the US07 Dashboard.

  • Latency and Errors on US07 September 2, 2026 · 2 hours · degraded service

    Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.

Outage history

Past 90 days · 4 incidents View full outage history →