Is Braze down?
Last checked just nowNo incidents right now.
Braze is operational right now. Last checked just now; the most recent incident resolved 2d ago.
Real-time Braze status, recent outages, and incident history: pulled directly from Braze's official status page at braze.statuspage.io every 5 minutes. Pingoru tracks 115 Braze services and has captured 4 incidents in the last 90 days (99.93% uptime). Get email, Slack, Discord, or webhook alerts the moment Braze reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Braze Support Services
Timeline · 3 updates
- identified · Sep 16, 2026, 09:17 AM UTC
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases. For any critical cases, please contact [email protected].
- monitoring · Sep 16, 2026, 03:40 PM UTC
We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue. Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.
- resolved · Sep 16, 2026, 04:09 PM UTC
This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.
Latest: This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We ha…
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- Dashboard
Timeline · 2 updates
- identified · Sep 02, 2026, 11:30 AM UTC
We are investigating intermittent errors and latency impacting the US07 Dashboard.
- resolved · Sep 02, 2026, 11:58 AM UTC
This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is now fully resolved. We apologize for any impact.
Latest: This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is n…
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- Dashboard
Timeline · 4 updates
- investigating · Sep 02, 2026, 07:43 AM UTC
Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.
- identified · Sep 02, 2026, 08:58 AM UTC
We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.
- monitoring · Sep 02, 2026, 09:36 AM UTC
Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.
- resolved · Sep 02, 2026, 10:09 AM UTC
The Dashboard has continue to remain stable and the issue is now resolved.
Latest: The Dashboard has continue to remain stable and the issue is now resolved.
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- DashboardDashboardREST APIsREST APIs
Timeline · 2 updates
- investigating · Aug 05, 2026, 04:13 PM UTC
We are currently investigating an issue with the US 01 and US 03 clusters.
- resolved · Aug 05, 2026, 05:54 PM UTC
Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.
Latest: Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying da…
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Incident record
Since April 2026 · Statuspage by Atlassian · 115 components checked every 5 minutesThe longest incident in the last year, SMS Delivery Delays to Multiple Countries in Europe on May 7, 2026, ran for 23 hours. 24 maintenance windows announced in the same period.
Most affected components, last 12 months
- Email4
- Dashboard (US 05 Cluster)3
- Dashboard (US 07 Cluster)3
- Braze Support Services2
- Dashboard (US 01 Cluster)2
Latest incidents
- Braze Support Services Outage
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience…
- Dashboard Latency and Errors on US07
We are investigating intermittent errors and latency impacting the US07 Dashboard.
- Latency and Errors on US07
Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.
- Braze Support Services Outage ResolvedStarted Sep 16, 2026, 09:17 AM UTC · Resolved Sep 16, 2026, 04:09 PM UTC · 6h 51m
- Dashboard Latency and Errors on US07 ResolvedStarted Sep 02, 2026, 11:30 AM UTC · Resolved Sep 02, 2026, 11:58 AM UTC · 28m
- Latency and Errors on US07 ResolvedStarted Sep 02, 2026, 07:43 AM UTC · Resolved Sep 02, 2026, 10:09 AM UTC · 2h 25m
- Issue Impacting US 01 and US 03 ResolvedStarted Aug 05, 2026, 04:13 PM UTC · Resolved Aug 05, 2026, 05:54 PM UTC · 1h 40m