Is Braze down?

Last checked 12m ago
Current status
Braze is up

No incidents right now.

Official status page: https://braze.statuspage.io · Polled every 5 minutes · 115 components tracked

Braze is operational right now. Last checked 12m ago; the most recent incident resolved 1d ago.

Real-time Braze status, recent outages, and incident history — pulled directly from Braze's official status page at https://braze.statuspage.io every 5 minutes. Pingoru tracks 115 Braze services and has captured 12 incidents in the last 90 days (99.78% uptime). Get email, Slack, Discord, or webhook alerts the moment Braze reports a new incident — free for 5 monitors, no credit card.

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Braze uptime 99.78% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 3h 15m
    Started Jun 12, 2026, 02:58 PM UTC · Resolved Jun 12, 2026, 06:13 PM UTC
    WhatsApp
    Timeline · 3 updates
    • identified · Jun 12, 2026, 02:58 PM UTC

      Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.

    • monitoring · Jun 12, 2026, 04:52 PM UTC

      Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.

    • resolved · Jun 12, 2026, 06:13 PM UTC

      Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.

    Latest: Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modificati…

  2. Resolved 56m
    Started May 22, 2026, 05:45 PM UTC · Resolved May 22, 2026, 06:41 PM UTC
    Data ProcessingData ProcessingOutbound MessagingOutbound Messaging
    Timeline · 4 updates
    • investigating · May 22, 2026, 05:45 PM UTC

      Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.

    • investigating · May 22, 2026, 06:17 PM UTC

      Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.

    • monitoring · May 22, 2026, 06:34 PM UTC

      Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.

    • resolved · May 22, 2026, 06:41 PM UTC

      Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

    Latest: Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

  3. Resolved 1h 11m
    Started May 08, 2026, 04:35 AM UTC · Resolved May 08, 2026, 05:47 AM UTC
    DashboardSDK Data CollectionData ProcessingOutbound Messaging
    Timeline · 4 updates
    • identified · May 08, 2026, 04:35 AM UTC

      Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). We are working on a fix. Please see https://health.aws.amazon.com/health/status for more details.

    • identified · May 08, 2026, 05:04 AM UTC

      We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. Please see https://health.aws.amazon.com/health/status for more details.

    • monitoring · May 08, 2026, 05:32 AM UTC

      We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region. At this point, latency and error rates have returned to normal levels for all services. Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.

    • resolved · May 08, 2026, 05:47 AM UTC

      Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall system health until AWS reports full recovery. Please see https://health.aws.amazon.com/health/status for more details.

    Latest: Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall syst…

  4. Resolved 41m
    Started May 07, 2026, 04:38 PM UTC · Resolved May 07, 2026, 05:19 PM UTC
    Timeline · 3 updates
    • identified · May 07, 2026, 04:38 PM UTC

      We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.

    • monitoring · May 07, 2026, 04:53 PM UTC

      Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.

    • resolved · May 07, 2026, 05:19 PM UTC

      Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.

    Latest: Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.

  5. Resolved 23h 17m
    Started May 07, 2026, 01:19 PM UTC · Resolved May 08, 2026, 12:36 PM UTC
    SMS
    Timeline · 5 updates
    • identified · May 07, 2026, 01:19 PM UTC

      Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.

    • identified · May 07, 2026, 05:10 PM UTC

      Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

    • monitoring · May 08, 2026, 12:44 AM UTC

      Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all other countries. Braze's next update on the issue will be 10 UTC on 9 May 2026. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

    • monitoring · May 08, 2026, 11:46 AM UTC

      SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

    • resolved · May 08, 2026, 12:36 PM UTC

      Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1

    Latest: Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia…

See the full Braze outage history

7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 12 incidents View full outage history →