Is Braze down?
Last checked 12m agoNo incidents right now.
Braze is operational right now. Last checked 12m ago; the most recent incident resolved 1d ago.
Real-time Braze status, recent outages, and incident history — pulled directly from Braze's official status page at https://braze.statuspage.io every 5 minutes. Pingoru tracks 115 Braze services and has captured 12 incidents in the last 90 days (99.78% uptime). Get email, Slack, Discord, or webhook alerts the moment Braze reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- WhatsApp
Timeline · 3 updates
- identified · Jun 12, 2026, 02:58 PM UTC
Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.
- monitoring · Jun 12, 2026, 04:52 PM UTC
Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.
- resolved · Jun 12, 2026, 06:13 PM UTC
Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.
Latest: Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modificati…
-
- Data ProcessingData ProcessingOutbound MessagingOutbound Messaging
Timeline · 4 updates
- investigating · May 22, 2026, 05:45 PM UTC
Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.
- investigating · May 22, 2026, 06:17 PM UTC
Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.
- monitoring · May 22, 2026, 06:34 PM UTC
Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.
- resolved · May 22, 2026, 06:41 PM UTC
Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.
Latest: Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.
-
- DashboardSDK Data CollectionData ProcessingOutbound Messaging
Timeline · 4 updates
- identified · May 08, 2026, 04:35 AM UTC
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). We are working on a fix. Please see https://health.aws.amazon.com/health/status for more details.
- identified · May 08, 2026, 05:04 AM UTC
We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. Please see https://health.aws.amazon.com/health/status for more details.
- monitoring · May 08, 2026, 05:32 AM UTC
We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region. At this point, latency and error rates have returned to normal levels for all services. Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.
- resolved · May 08, 2026, 05:47 AM UTC
Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall system health until AWS reports full recovery. Please see https://health.aws.amazon.com/health/status for more details.
Latest: Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall syst…
-
-
Timeline · 3 updates
- identified · May 07, 2026, 04:38 PM UTC
We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.
- monitoring · May 07, 2026, 04:53 PM UTC
Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.
- resolved · May 07, 2026, 05:19 PM UTC
Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.
Latest: Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.
-
- SMS
Timeline · 5 updates
- identified · May 07, 2026, 01:19 PM UTC
Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.
- identified · May 07, 2026, 05:10 PM UTC
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
- monitoring · May 08, 2026, 12:44 AM UTC
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all other countries. Braze's next update on the issue will be 10 UTC on 9 May 2026. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
- monitoring · May 08, 2026, 11:46 AM UTC
SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
- resolved · May 08, 2026, 12:36 PM UTC
Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1
Latest: Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia…
-
See the full Braze outage history
7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Braze outage history →Or sign up free to get alerts when Braze breaks · 10 free monitors · No credit card
- WhatsApp Degraded Performance ResolvedStarted Jun 12, 2026, 02:58 PM UTC · Resolved Jun 12, 2026, 06:13 PM UTC · 3h 15m
- US01 and EU01 Processing Latency ResolvedStarted May 22, 2026, 05:45 PM UTC · Resolved May 22, 2026, 06:41 PM UTC · 56m
- US05 Processing Latency ResolvedStarted May 08, 2026, 04:35 AM UTC · Resolved May 08, 2026, 05:47 AM UTC · 1h 11m
- Agent Console auto model errors ResolvedStarted May 07, 2026, 04:38 PM UTC · Resolved May 07, 2026, 05:19 PM UTC · 41m
- Started May 07, 2026, 01:19 PM UTC · Resolved May 08, 2026, 12:36 PM UTC · 23h 17m
- Issue impacting EU01 ResolvedStarted Apr 20, 2026, 04:18 PM UTC · Resolved Apr 20, 2026, 07:24 PM UTC · 3h 5m
- US01 SDK errors ResolvedStarted Apr 17, 2026, 10:19 PM UTC · Resolved Apr 17, 2026, 08:00 PM UTC · —
- Started Apr 08, 2026, 07:05 PM UTC · Resolved Apr 08, 2026, 09:49 PM UTC · 2h 43m