Braze incident

EU01 REST API and SDK Data Collection Errors

Major Resolved View vendor source →

Braze experienced a major incident on November 24, 2025 affecting SDK Data Collection and REST APIs, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 11:26 AM UTC
Resolved
Nov 24, 2025, 12:09 PM UTC
Duration
43m
Detected by Pingoru
Nov 24, 2025, 11:26 AM UTC

Affected components

SDK Data CollectionREST APIs

Update timeline

  1. investigating Nov 24, 2025, 11:26 AM UTC

    Our Engineering team is investigating elevated REST and SDK Errors on the EU01 Cluster.

  2. monitoring Nov 24, 2025, 11:51 AM UTC

    The REST API and SDK Data Collection has returned to normal operation and engineers are continuing to monitor services. Any SDK API requests that returned an error will have been automatically retired. Any REST API requests that received an error will need to be retried.

  3. resolved Nov 24, 2025, 12:09 PM UTC

    The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.