Braze incident

US01 and US03 Dashboard and SDK Errors

Major Resolved View vendor source →

Braze experienced a major incident on November 19, 2025 affecting Dashboard and SDK Data Collection and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 12:34 AM UTC
Resolved
Nov 19, 2025, 01:33 AM UTC
Duration
59m
Detected by Pingoru
Nov 19, 2025, 12:34 AM UTC

Affected components

DashboardSDK Data CollectionSDK Data CollectionData Processing

Update timeline

  1. identified Nov 19, 2025, 12:34 AM UTC

    Starting at 19:12 ET Braze Engineers identified an issue impacting the US01 and US03 Dashboard and SDK. Engineers are currently investigating the issue.

  2. monitoring Nov 19, 2025, 01:17 AM UTC

    The Braze Engineering team have implemented a fix and are monitoring the results. Since 19:46 ET errors have dropped and services are operating normally.

  3. resolved Nov 19, 2025, 01:33 AM UTC

    US01 and US03 Dashboard and SDK services have remained stabled. The incident is now resolved.