Braze incident

SMS outbound sending delays

Notice Resolved View vendor source →

Braze experienced a notice incident on January 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 10:19 PM UTC
Resolved
Jan 13, 2026, 09:00 PM UTC
Duration
—
Detected by Pingoru
Jan 13, 2026, 10:19 PM UTC

Update timeline

  1. resolved Jan 13, 2026, 10:19 PM UTC

    Between 4:05 PM and 4:58 PM ET, some SMS messages experienced a temporary delivery delay. The issue has been fully resolved. All delayed messages were safely queued and are now being delivered. No messages were lost. Our systems are operating normally, and our team is monitoring to ensure continued stability.