Braze incident

Increased latency in Outbound Messaging for all clusters

Minor Resolved View vendor source →

Braze experienced a minor incident on October 22, 2025 affecting Email and Push Notifications - iOS and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 11:19 PM UTC
Resolved
Oct 22, 2025, 11:48 PM UTC
Duration
28m
Detected by Pingoru
Oct 22, 2025, 11:19 PM UTC

Affected components

EmailPush Notifications - iOSPush Notifications - Android

Update timeline

  1. monitoring Oct 22, 2025, 11:19 PM UTC

    At approximately 5:09 PM EST, a recent change introduced increased latency in outbound messaging. A fix has been deployed, and service performance is rapidly returning to normal operating levels. We will continue to monitor the system to ensure full resolution.

  2. resolved Oct 22, 2025, 11:48 PM UTC

    Braze Engineers have confirmed outbound message latency and service performance is now operating normally and within normal operational bounds. Engineers will continue to monitor service health across all clusters. This incident has been resolved.