Braze experienced a minor incident on June 12, 2026 affecting WhatsApp, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2026, 02:58 PM UTC
Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.
- monitoring Jun 12, 2026, 04:52 PM UTC
Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.
- resolved Jun 12, 2026, 06:13 PM UTC
Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.