Braze is currently experiencing a minor incident affecting WhatsApp, which began 3h ago. The vendor's full update timeline is below.
Affected components
WhatsApp
Update timeline
- identified Jun 12, 2026, 02:58 PM UTC
Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.
- monitoring Jun 12, 2026, 04:52 PM UTC
Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.