Affected components
Email
Update timeline
- investigating Mar 24, 2026, 05:45 PM UTC
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
- monitoring Mar 24, 2026, 05:50 PM UTC
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
- resolved Mar 24, 2026, 05:58 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
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