Braze experienced a major incident on April 20, 2026 affecting Dashboard and SDK Data Collection and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 04:18 PM UTC
We are currently investigating an issue with the EU01 cluster.
- identified Apr 20, 2026, 04:49 PM UTC
Braze engineers are actively investigating the issue and working to restore services.
- monitoring Apr 20, 2026, 05:13 PM UTC
Braze engineers have identified the issue. Services remain degraded but are improving.
- monitoring Apr 20, 2026, 05:33 PM UTC
Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
- monitoring Apr 20, 2026, 06:02 PM UTC
Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
- resolved Apr 20, 2026, 07:24 PM UTC
The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.