Braze incident

SMS Delivery Delays to Multiple Countries in Europe

Minor Resolved View vendor source →

Braze experienced a minor incident on May 7, 2026 affecting SMS, lasting 23h 17m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 01:19 PM UTC
Resolved
May 08, 2026, 12:36 PM UTC
Duration
23h 17m
Detected by Pingoru
May 07, 2026, 01:19 PM UTC

Affected components

SMS

Update timeline

  1. identified May 07, 2026, 01:19 PM UTC

    Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.

  2. identified May 07, 2026, 05:10 PM UTC

    Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

  3. monitoring May 08, 2026, 12:44 AM UTC

    Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all other countries. Braze's next update on the issue will be 10 UTC on 9 May 2026. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

  4. monitoring May 08, 2026, 11:46 AM UTC

    SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

  5. resolved May 08, 2026, 12:36 PM UTC

    Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1