Bloomreach incident

Degraded campaigns performance on EXP

Notice Resolved View vendor source →

Bloomreach experienced a notice incident on August 15, 2025 affecting EXP, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2025, 11:23 AM UTC
Resolved
Aug 19, 2025, 06:54 AM UTC
Duration
3d 19h
Detected by Pingoru
Aug 15, 2025, 11:23 AM UTC

Affected components

EXP

Update timeline

  1. investigating Aug 15, 2025, 11:23 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 18, 2025, 10:22 AM UTC

    We are actively monitoring; the situation has been identified and improvements implemented.

  3. resolved Aug 19, 2025, 06:54 AM UTC

    The situation has been resolved, and the infrastructure is stable and functioning as expected.