Bloomreach experienced a minor incident on August 19, 2025 affecting US East and US Northeast and 1 more component, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 19, 2025, 02:14 PM UTC
We are currently investigating an issue within our CMS that appears to be affecting redeployments and updates to custom domains. Preliminary analysis suggests a potential underlying bug. Our engineering teams are actively working to identify the root cause and implement a resolution. While we do not yet have an estimated time for recovery, please rest assured that this matter is being treated with the highest priority. As a precaution, we recommend temporarily postponing any deployments or modifications to custom domains until further notice. We will provide updates as soon as additional information becomes available. If you would require assistance for adding domains or deployment, we would encourage you to reach out to support and raise a ticket. Thank you for your patience and understanding.
- monitoring Aug 21, 2025, 08:47 AM UTC
A fix for the issue identified on 19th Aug has been deployed by our engineering team. We are currently monitoring the results to ensure full resolution. We will provide updates as soon as additional information becomes available. If you would require assistance we would encourage you to reach out to Bloomreach Support and raise a ticket . Thank you for your patience and understanding.
- resolved Aug 25, 2025, 12:15 PM UTC
We are pleased to inform you the CMS issue has been resolved. If you would require assistance, we would encourage you to reach out to support and raise a ticket. Thank you for your patience and understanding.