Bloomreach incident
Discovery Dashboard Catalogs UI and Feed Processing Issue
Bloomreach experienced a major incident on October 1, 2025 affecting Discovery US and Discovery EMEA and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 10:47 AM UTC
We are experiencing partial disruption in the Bloomreach Discovery Dashboard Catalogs UI, as well as issues with feed processing for Bloomreach Discovery. Bloomreach Engineering team is actively investigating this situation to resolve it as soon as possible. We apologize for the inconvenience and will update you as soon as we have more information or an estimated resolution time.
- identified Oct 01, 2025, 11:38 AM UTC
Issue has been identified and Bloomreach Engineering is working on implementing the fix. We apologize for the inconvenience and will update you as soon as we have more information.
- identified Oct 01, 2025, 01:38 PM UTC
A fix has been implemented to address the underlying issue, and data processing and indexing are now functioning as expected. We are continuing to work on issues related to the Catalog Management UI. Please note that this does not impact ongoing data processing.
- monitoring Oct 01, 2025, 02:48 PM UTC
A fix has been implemented for the Dashboard Catalogs UI issue and we are monitoring the results to confirm the system stability.
- resolved Oct 01, 2025, 03:53 PM UTC
We are pleased to inform that the underlying issues with Dashboard Catalogs UI and Feed Processing have been resolved.