Blackline incident

FTP Automation files not getting uploaded - FCM

Major Resolved View vendor source →
Started
Apr 29, 2026, 05:06 PM UTC
Resolved
Apr 29, 2026, 08:09 PM UTC
Duration
3h 2m
Detected by Pingoru
Apr 29, 2026, 05:06 PM UTC

Affected components

SB NA3PROD NA3

Update timeline

  1. identified Apr 29, 2026, 05:06 PM UTC

    Studio customers may be experiencing an issue where FTP Automation files have not been getting uploaded. BlackLine teams have identified the cause and are developing a fix for the issue.

  2. identified Apr 29, 2026, 07:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 29, 2026, 08:09 PM UTC

    BlackLine has confirmed that the service is fully operational for FTP Automation service for Production and Sandbox environments, we apologize for any inconvenience this issue may have caused.

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