Blackline incident

User Session Performance Degradation & getting connection error when attempting to login na3 prod and SB - FCM

Minor Resolved View vendor source →

Blackline experienced a minor incident on May 13, 2026 affecting SB NA3 and PROD NA3, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 03:28 PM UTC
Resolved
May 13, 2026, 04:22 PM UTC
Duration
53m
Detected by Pingoru
May 13, 2026, 03:28 PM UTC

Affected components

SB NA3PROD NA3

Update timeline

  1. investigating May 13, 2026, 03:28 PM UTC

    Customers may be experiencing an issue where User Session Performance Degradation in NA3 Prod and SB. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified May 13, 2026, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 13, 2026, 05:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 13, 2026, 05:10 PM UTC

    This incident has been resolved.