Blackline experienced a minor incident on May 27, 2026 affecting PROD NA3, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2026, 09:09 PM UTC
We have identified an issue affecting NetSuite Data Import (DAI) jobs. Our team is investigating a scenario where essential import process steps are skipped, resulting in jobs displaying a "successful" status despite not processing any data. Current Impact At this time, only a single customer has reported experiencing this behavior. However, our ongoing analysis indicates a subset of customer instances that received a recent update could potentially be impacted.
- identified May 27, 2026, 10:08 PM UTC
Our engineering team is swiftly developing a fix to properly address the skipped import steps. We are currently preparing a test environment to rigorously validate this solution and ensure the continued reliability and performance of our software products.
- monitoring May 27, 2026, 11:42 PM UTC
BlackLine has deployed a fix for NetSuite Data Import (DAI) jobs. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved May 28, 2026, 12:45 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.