Blackline experienced a notice incident on March 24, 2026 affecting SB NA3 and PROD NA3, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2026, 05:50 PM UTC
Customers may be experiencing an issue where SFTP functionality may be affected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Mar 24, 2026, 06:05 PM UTC
We are continuing to investigate this issue.
- investigating Mar 24, 2026, 06:43 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 24, 2026, 06:45 PM UTC
BlackLine has identified the issue affecting SFTP and implemented a fix. Customers should be able to use SFTP normally going forward. We are in the process of addressing any files uploaded during the affected period. BlackLine will continue to monitor this situation.
- resolved Mar 24, 2026, 08:10 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.