Blackline incident

SFTP issue - FCS customers in US region

Notice Resolved View vendor source →
Started
Mar 24, 2026, 05:50 PM UTC
Resolved
Mar 24, 2026, 08:10 PM UTC
Duration
2h 20m
Detected by Pingoru
Mar 24, 2026, 05:50 PM UTC

Affected components

SB NA3PROD NA3

Update timeline

  1. investigating Mar 24, 2026, 05:50 PM UTC

    Customers may be experiencing an issue where SFTP functionality may be affected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Mar 24, 2026, 06:05 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 24, 2026, 06:43 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 24, 2026, 06:45 PM UTC

    BlackLine has identified the issue affecting SFTP and implemented a fix. Customers should be able to use SFTP normally going forward. We are in the process of addressing any files uploaded during the affected period. BlackLine will continue to monitor this situation.

  5. resolved Mar 24, 2026, 08:10 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

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