Blackline incident

Service Update — Emergency Deployment In Progress

Minor Resolved View vendor source →

Blackline experienced a minor incident on May 21, 2026 affecting SB NA3 and PROD NA3 and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:45 PM UTC
Resolved
May 21, 2026, 10:12 PM UTC
Duration
2h 26m
Detected by Pingoru
May 21, 2026, 07:45 PM UTC

Affected components

SB NA3PROD NA3PROD EU3SB EU3PROD AP1SB AP1

Update timeline

  1. identified May 21, 2026, 07:45 PM UTC

    We are deploying a code update to address a recent service issue. The rollout is proceeding in stages: non-US regions first, followed by the US region. Each region will be deployed to sandbox first, then production. During this window, you may experience brief, intermittent service disruption. No action is required on your end, and we will share an update once the deployment is complete. We appreciate your patience and thank you for your continued trust.

  2. identified May 21, 2026, 07:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 21, 2026, 08:03 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 21, 2026, 10:12 PM UTC

    BlackLine has confirmed that the services are fully operational and we apologize for any inconvenience this issue may have caused.