Blackline Outage History
Blackline degraded · 1 active incident View live status →Pingoru has recorded 90 incidents for Blackline: 86 in the last 12 months and 25 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 87 of 720 (12%) |
| May 2026 | 5 | 21 of 744 (3%) |
| June 2026 | 5 | 26 of 720 (4%) |
| July 2026 | 8 | 206 of 744 (28%) |
| August 2026 | 12 | 194 of 744 (26%) |
| September 2026 | 4 | 16 of 720 (2%) |
| October 2026 | 7 | 205 of 512 (40%) |
Incidents, newest first
Minor October 19, 2026 Reporting Errors Occurring on NA3, EU3 and AP1 1d 11h Reporting & Analysis, Reporting & Analysis, Reporting & Analysis, Reporting & Analysis and 2 more
Started Oct 19, 2026, 02:12 AM UTC· resolved Oct 20, 2026, 01:44 PM UTC
- investigating Oct 19, 2026, 04:19 PM UTC
Some customers are currently facing an issue where both scheduled and manual reports are displaying errors. This problem has been observed in the NA3, EU3, and AP1 environments, both in Sandbox and Production. The BlackLine team is actively investigating the situation. We will provide regular updates on this page until the issue is resolved.
- investigating Oct 19, 2026, 04:27 PM UTC
We are continuing to investigate this issue.
- identified Oct 19, 2026, 05:06 PM UTC
Some customers are currently facing an issue where both scheduled and manual reports are displaying errors. This problem has been observed in the NA3, EU3, and AP1 environments, both in Sandbox and Production. The BlackLine teams have identified a limitation in functionality and are taking corrective action to resolve it.
- monitoring Oct 19, 2026, 06:04 PM UTC
The BlackLine Reporting team engineers have implemented updates to restore Reporting functionality in the NA3, EU3, and AP1 data centers within both Sandbox and Production environments. We will continue to monitor and provide further updates.
- resolved Oct 20, 2026, 01:44 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor October 18, 2026 BlackLine FCM Manual Matching Error 17h 28m Transaction Matching, Transaction Matching, Transaction Matching, Transaction Matching and 4 more
Started Oct 18, 2026, 11:23 AM UTC· resolved Oct 19, 2026, 04:51 AM UTC
- identified Oct 19, 2026, 02:14 AM UTC
Since the October 2026 release, some users get an error when they create a manual match in Transaction Matching and select certain reason codes. When this happens, the match isn't created. Existing matches and transaction data aren't affected. The issue occurs only when all of the following are true: - The user is working in the Preparer role. - The match set isn't an ad hoc match set. - The selected reason code is configured to take its value from a data source field. This affects manual matches created from Unmatched Transactions, including matching and creating an item in the same step. Workarounds: - Choose a reason code that isn't configured to use a data source field, or create the match without a reason code where the match set allows it. - Have a user working in a role other than Preparer create the match.
- monitoring Oct 19, 2026, 05:06 AM UTC
BlackLine has deployed a fix for the Transaction Matching issue reported. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Oct 19, 2026, 09:08 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor October 7, 2026 Possible Slowdown on (NA3 & SBNA3) Environments 17h 18m Account Reconciliations, Journal Entry, Account Reconciliations, Journal Entry
Started Oct 07, 2026, 05:15 AM UTC· resolved Oct 07, 2026, 10:34 PM UTC
- identified Oct 07, 2026, 05:42 PM UTC
Customers may be experiencing an issue with page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments. BlackLine teams have identified the cause and are implementing a solution for the issue.
- monitoring Oct 07, 2026, 07:46 PM UTC
Customers may be experiencing an issue with page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments. BlackLine teams have implemented a solution and are monitoring as services stabilize.
- monitoring Oct 07, 2026, 08:59 PM UTC
The BlackLine team is continuing to monitor the services as they stabilize. Customers may be experiencing page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments.
- resolved Oct 07, 2026, 10:34 PM UTC
BlackLine has confirmed that services in NA3 and SBNA3 environment has stabilized. Issue causing page slowness and general degradation have been resolved. We apologize for any inconvenience this issue may have caused.
Minor October 7, 2026 Import Delays on G03 SB and PROD Imports 5d 12h Jobs, Journal Entry, Jobs, Journal Entry
Started Oct 07, 2026, 02:00 AM UTC· resolved Oct 12, 2026, 02:52 PM UTC
- identified Oct 08, 2026, 03:39 PM UTC
A subset of customers may be experiencing an issue where Oracle Connector import jobs on G03 SB and PROD are taking longer than expected completion times. BlackLine teams have identified the cause and are developing a fix for the issue.
- identified Oct 08, 2026, 06:30 PM UTC
A subset of customers may be experiencing an issue where Oracle Connector import jobs on G03 SB and PROD are taking longer than expected completion times. BlackLine teams are continuing to evaluate possible solutions to this issue.
- monitoring Oct 08, 2026, 06:43 PM UTC
BlackLine has deployed a fix for the Oracle Connector import delays. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Oct 12, 2026, 02:52 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor October 6, 2026 Unable to post journal entries to S/4HANA Public Cloud 2h 6m Integrate, Integrate, Integrate, Integrate and 4 more
Started Oct 06, 2026, 11:08 AM UTC· resolved Oct 06, 2026, 01:15 PM UTC
- identified Oct 06, 2026, 11:08 AM UTC
Customers may be experiencing an issue where users may be unable to post journal entries to SAP ERP. BlackLine teams have identified the cause and are developing a fix for the issue.
- monitoring Oct 06, 2026, 11:52 AM UTC
BlackLine has deployed a fix on Sandbox for posting journal entries to S/4HANA Public Cloud issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- monitoring Oct 06, 2026, 12:55 PM UTC
BlackLine has deployed a fix on Production for posting journal entries to S/4HANA Public Cloud issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Oct 06, 2026, 01:15 PM UTC
BlackLine has confirmed that all services are fully operational, and we apologize for any inconvenience this issue may have caused.
Minor October 5, 2026 Integration Menu Items Appearing Under Reporting Menu - FCM - Sandbox 9h 58m Integrate, Integrate, Integrate, Integrate
Started Oct 05, 2026, 08:18 AM UTC· resolved Oct 05, 2026, 06:16 PM UTC
- identified Oct 05, 2026, 08:18 AM UTC
We are investigating a UI issue in Sandbox environments where Integration menu items are incorrectly appearing under the Reports menu. This is a display inconsistency only. All reporting and integration features remain fully functional. We are working to restore the correct menu layout and will provide updates as they become available. BlackLine teams have identified the cause and are developing a fix for the issue.
- identified Oct 05, 2026, 02:09 PM UTC
Customers may be experiencing an issue where Integration menu items are incorrectly appearing under the Reports menu in Sandbox environment. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
- resolved Oct 05, 2026, 06:16 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor September 22, 2026 FCS application issue 29m PROD NA3
Started Sep 22, 2026, 11:35 AM UTC· resolved Sep 22, 2026, 12:05 PM UTC
- identified Sep 22, 2026, 11:35 AM UTC
Customers may be experiencing an issue where the FCS application maybe be unavailable in G03Prod. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
- monitoring Sep 22, 2026, 11:48 AM UTC
BlackLine has deployed a fix for FCS application unavailability in G03Prod. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Sep 22, 2026, 12:05 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor September 22, 2026 Blackline FCM - Sandbox - Issue with "Results per page" User Preference on Legacy Grids 3h 22m SB NA3, SB EU3, SB AP1, SB ME2
Started Sep 22, 2026, 06:43 AM UTC· resolved Sep 22, 2026, 10:05 AM UTC
- identified Sep 22, 2026, 06:43 AM UTC
We have identified a regression where the "Results per page" user preference is being ignored on legacy BlackLine grids (e.g., Match Sets, Alerts, User Admin, and Legacy Import Status). Affected pages are defaulting to 15 results per page regardless of the user's saved preference. The fix for this issue has been successfully tested in lower environments and will be rolled out first to Sandbox, where customers will experience a brief period of unavailability during the estimated 10–15 minute deployment window.
- monitoring Sep 22, 2026, 09:20 AM UTC
BlackLine has deployed a fix for the Sandbox issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Sep 22, 2026, 10:05 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor September 21, 2026 US - NetSuite Connector Connectivity Issues 10h 52m SB NA3, PROD NA3
Started Sep 21, 2026, 02:53 AM UTC· resolved Sep 21, 2026, 01:45 PM UTC
- investigating Sep 21, 2026, 02:53 AM UTC
Customers on the US server (NA3/SBNA3) may be experiencing an issue where their BL NetSuite Connector jobs are failing. BlackLine teams are investigating the issue alongside the vendor. We will provide regular updates on this page until the issue is resolved.
- monitoring Sep 21, 2026, 04:08 AM UTC
BlackLine has deployed a fix for the NetSuite Connector issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- monitoring Sep 21, 2026, 04:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 21, 2026, 01:45 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor September 17, 2026 Sandbox Journal Document Attachments Issue 1h 25m SB NA3, SB EU3, SB AP1, SB ME2
Started Sep 17, 2026, 04:08 AM UTC· resolved Sep 17, 2026, 05:34 AM UTC
- investigating Sep 17, 2026, 04:08 AM UTC
Customers may be experiencing an issue with attaching and downloading documents for Journals in Sandbox. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Sep 17, 2026, 05:06 AM UTC
Customers may be experiencing an issue with attaching and downloading documents for Journals in Sandbox. BlackLine teams have identified the cause and are developing a fix for the issue.
- monitoring Sep 17, 2026, 05:15 AM UTC
BlackLine has deployed a fix for attaching and downloading documents for Journals in Sandbox issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Sep 17, 2026, 05:34 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 26, 2026 BlackLine Critical Patch for FCS: 2026-Aug Release (7.51.0) - Sandbox EU, APAC,ME 1h 3m SB EU3, SB AP1, SB ME2
Started Aug 26, 2026, 06:12 PM UTC· resolved Aug 26, 2026, 07:15 PM UTC
- identified Aug 26, 2026, 06:12 PM UTC
Degraded Performance - Sandbox EU During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete. The release is currently in progress. We will provide more information as needed.
- identified Aug 26, 2026, 06:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 26, 2026, 06:15 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 26, 2026, 07:19 PM UTC
The release has been completed.
Minor August 26, 2026 BlackLine Critical Patch for FCS: 2026-Aug Release (7.51.0) - Sandbox US 4h 42m SB NA3
Started Aug 26, 2026, 01:26 PM UTC· resolved Aug 26, 2026, 06:09 PM UTC
- investigating Aug 26, 2026, 01:26 PM UTC
Degraded Performance - Sandbox US During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete. The release is currently in progress. We will provide more information as needed.
- investigating Aug 26, 2026, 02:45 PM UTC
The release has been completed.
- resolved Aug 26, 2026, 06:09 PM UTC
Release has been completed. BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Major August 25, 2026 Production document share issue across G03 US, G17 EU and G27 APAC 3h 26m PROD NA3, PROD EU3, PROD AP1
Started Aug 25, 2026, 06:50 PM UTC· resolved Aug 25, 2026, 10:17 PM UTC
- investigating Aug 25, 2026, 07:17 PM UTC
Customers may be experiencing an issue with interruption of document upload, download, and imports . BlackLine teams are investigating the issue. Our engineering teams are actively investigating the situation to restore full functionality. We will provide regular updates on this page until the issue is resolved.
- identified Aug 25, 2026, 08:10 PM UTC
We are currently experiencing an interruption affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions. Our engineering teams have identified the underlying configuration issue and are actively implementing the necessary updates to restore functionality.
- monitoring Aug 25, 2026, 08:24 PM UTC
Our engineering teams have implemented the necessary updates to restore functionality. The services that are affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions now stable. We will continue to monitor and confirm when resolved
- resolved Aug 25, 2026, 10:17 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 24, 2026 Possible Performance Degradation SBEU3 & EU3 environments 1h 23m PROD EU3, SB EU3
Started Aug 24, 2026, 12:56 PM UTC· resolved Aug 24, 2026, 02:19 PM UTC
- monitoring Aug 24, 2026, 12:56 PM UTC
Subset of clients on SBEU3 and EU3 environments may experience possible slowness. We will continue to provide updates as the environments stabilize.
- resolved Aug 24, 2026, 02:19 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 24, 2026 Audit Trail Date Filter & Audit Export Functionality issues - FCM 12h 49m PROD US2, PROD NA3, PROD EU3, PROD AP1
Started Aug 24, 2026, 08:24 AM UTC· resolved Aug 24, 2026, 09:13 PM UTC
- investigating Aug 24, 2026, 08:24 AM UTC
Following our latest production release, customers may experience an issue where the audit trail change date filter displays an unexpected default value. This behavior has the potential to temporarily impact export functionality for those affected. Our dedicated engineering teams are actively investigating this matter to ensure a swift resolution and maintain the high performance you expect from our platform. We are fully committed to resolving this quickly and will continue to provide regular updates on this page until full functionality is restored.
- identified Aug 24, 2026, 09:16 AM UTC
Our engineering teams have developed a resolution for the audit trail filter behavior, which has already been successfully applied to all NA3 instances. The fix for our AP1 and EU3 instances is scheduled for deployment at approximately 1:00 AM PDT. Overall platform accessibility will remain completely uninterrupted for all users during this process. However, because the deployment specifically targets the audit trail page, this specific feature may be temporarily unavailable while the update is being completed.
- resolved Aug 24, 2026, 09:13 PM UTC
Our engineering teams have identified the necessary configuration adjustment and successfully implemented it across the following production environments NA3, EU3, and AP1. Services have now returned to normal operations.
Notice August 24, 2026 Job Scheduling Issue - US Customers on FCS 4h 20m PROD NA3
Started Aug 24, 2026, 12:52 AM UTC· resolved Aug 24, 2026, 05:13 AM UTC
- monitoring Aug 24, 2026, 12:52 AM UTC
BlackLine has detected an issue with Job Scheduling and implemented a fix. Some customers may see jobs in Deferred Status for a short period of time; this will be corrected without further action on your part. All other functionality is unaffected.
- resolved Aug 24, 2026, 05:13 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 21, 2026 I2C AR-Multi Tenant - Potential impact to file loading - 21 August 2026 3h 23m EU
Started Aug 21, 2026, 12:21 PM UTC· resolved Aug 21, 2026, 03:45 PM UTC
- investigating Aug 21, 2026, 12:21 PM UTC
We are currently encountering an issue whereby a file import service needs to be cycled. We don't anticipate any impact to client instances, but there may be a brief period of latency encountered within specific scenarios. We are monitoring all transmissions and traffic during this period, and are expecting to have full service resumed shortly.
- identified Aug 21, 2026, 12:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 03:45 PM UTC
This incident has been resolved.
Minor August 17, 2026 Incorrect Language Character Display in Journal Services (Sandbox NA3) 18h 11m SB NA3
Started Aug 17, 2026, 11:29 PM UTC· resolved Aug 18, 2026, 05:41 PM UTC
- identified Aug 17, 2026, 11:29 PM UTC
We are currently investigating an issue affecting some Sandbox environments where the Journal Services page is intermittently displaying incorrect language characters. This is a display-only issue and does not impact data integrity or functionality. If you experience this, refreshing your browser page will temporarily resolve the display.
- monitoring Aug 18, 2026, 01:01 AM UTC
Our engineering teams have identified the source of the display anomaly and successfully deployed a permanent resolution to the impacted environment. Normal system performance and correct language rendering have been fully verified.
- resolved Aug 18, 2026, 05:41 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 7, 2026 Degraded Performance NA3 and SBNA3 20h 45m SB NA3, PROD NA3
Started Aug 07, 2026, 07:50 PM UTC· resolved Aug 08, 2026, 04:35 PM UTC
- monitoring Aug 07, 2026, 07:50 PM UTC
At 10:00 AM PST, a small subset of customers may have experienced slowness within the Production NA3 environment. BlackLine has restarted services on NA3 and SBNA3 environments. Users should be able to resume normal activities as services come back online. There may be intermittent issues as the environment stabilizes.
- monitoring Aug 07, 2026, 09:15 PM UTC
BlackLine continues to actively monitor the Production NA3 environment following the reported performance degradation. We are continuing to closely monitor the environments as they stabilize. While intermittent performance issues may occur during this stabilization period, our teams are actively engaged and will continue taking the necessary actions to ensure a stable and reliable environment.
- monitoring Aug 07, 2026, 11:00 PM UTC
BlackLine teams remain actively engaged in monitoring the Production NA3 environment and the ongoing recovery activities. The environment continues to stabilize following the earlier performance degradation. Our teams are closely tracking system health and responding as needed to maintain service reliability.
- monitoring Aug 08, 2026, 01:00 AM UTC
Stabilization across all NA3 environments is progressing. Our teams remain actively engaged and are closely monitoring system performance to ensure the environments continue operating reliably. While intermittent performance fluctuations may still occur during this stabilization period, the overall environment continues to trend positively.
- monitoring Aug 08, 2026, 02:25 AM UTC
Blackline is actively managing a storage synchronization matter on the NA3 environment. Please be assured that our engineers are working diligently into the evening to stabilize the services. We will continue to monitor the progress until the issue is resolved.
- monitoring Aug 08, 2026, 03:50 AM UTC
BlackLine continues to actively monitor the NA3 and SBNA3 environment as our teams complete the remaining stabilization activities. Our engineers are fully engaged and closely monitoring system performance to ensure the environment remains stable and reliable.
- resolved Aug 08, 2026, 04:35 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 6, 2026 Netsuite Connector customer connectivity issue 3d 20h SB NA3, PROD NA3, PROD EU3, SB EU3 and 2 more
Started Aug 06, 2026, 06:58 PM UTC· resolved Aug 10, 2026, 03:46 PM UTC
- monitoring Aug 06, 2026, 06:58 PM UTC
BlackLine is aware of an issue impacting some customers using the NetSuite Connector, causing import jobs to fail since approximately 08/04/2026 . Our investigation indicates this issue does not originate within the BlackLine platform but is related to a known issue with the NetSuite ERP. A workaround is available that resolves this issue. If your NetSuite interface jobs are failing, please contact BlackLine Support by submitting a case. Our teams will provide you with the necessary instructions to restore functionality. We will continue to monitor the situation and provide further updates as they become available. Thank you for your patience and understanding.
- resolved Aug 10, 2026, 03:46 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 3, 2026 Degraded Performance on NA3 and SBNA3 18h 23m SB NA3, PROD NA3
Started Aug 03, 2026, 05:35 PM UTC· resolved Aug 04, 2026, 11:58 AM UTC
- identified Aug 03, 2026, 05:35 PM UTC
A subset of customers may be experiencing an issue where performance is degraded on the NA3 & SBNA3 (Production & Sandbox) applications. BlackLine teams are working to update and restart services. We will provide regular updates until the issue is resolved.
- monitoring Aug 03, 2026, 07:02 PM UTC
BlackLine has updated and restarted services. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues.
- monitoring Aug 04, 2026, 09:47 AM UTC
We have implemented the mitigation steps, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Aug 04, 2026, 11:58 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor August 2, 2026 General Slowness on (NA3 and SBNA3) Systems 1d 11h SB NA3, PROD NA3
Started Aug 02, 2026, 02:01 AM UTC· resolved Aug 03, 2026, 01:05 PM UTC
- identified Aug 02, 2026, 02:01 AM UTC
We are aware that some customers may be experiencing slower-than-normal performance within their environment. Our team has identified the cause and is actively working to rebalance the affected infrastructure to restore normal performance levels. There is no impact to data integrity or security, and all services remain available. You may experience a brief, momentary interruption as we complete this work. We will provide an update once normal performance has been fully restored. We apologize for any inconvenience and appreciate your patience.
- monitoring Aug 02, 2026, 02:29 AM UTC
Normal performance has been restored across the affected environments. We will continue to monitor closely to ensure stability. Thank you for your patience throughout this issue.
- resolved Aug 03, 2026, 01:05 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Notice July 29, 2026 Hotfix 3.26.0.3 for I2C AR Multi Tenant - Management Module 3h 2m US, US, EU, EU and 2 more
Started Jul 29, 2026, 12:50 PM UTC· resolved Jul 29, 2026, 03:53 PM UTC
- investigating Jul 29, 2026, 12:50 PM UTC
Subject: Planned Maintenance Notification — ARM Hotfix 3.26.0.3 — No Service Impact Expected Impacted Service: ARM (Accounts Receivable Management) Change: Deployment of hotfix release 3.26.0.3, which includes an update to a stored procedure. Scheduled Window: [29 July 2026, 14:00 – 18::00 UTC] Customer Impact: None expected. Users will not experience any downtime or interruption to service. There is no impact to ARM or to the I2C AR-Multi Tenant services. No customer action is required. Why we're telling you: In line with our change management policy, we notify customers of all production changes, including those assessed as no-impact. During the change: Services remain available throughout. In the unlikely event of an issue, our teams will respond immediately and a follow-up communication will be issued.
- identified Jul 29, 2026, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 29, 2026, 03:53 PM UTC
This incident has been resolved.
Minor July 24, 2026 Blackline instance login issue - FCM 26m PROD NA3
Started Jul 24, 2026, 07:08 AM UTC· resolved Jul 24, 2026, 07:35 AM UTC
- identified Jul 24, 2026, 07:08 AM UTC
Customers may be experiencing an issue where the Blackline instance may not be accessible. BlackLine teams have identified the cause and are developing a fix for the issue.
- monitoring Jul 24, 2026, 07:13 AM UTC
BlackLine has deployed a fix for this issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Jul 24, 2026, 07:35 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor July 16, 2026 I2C AR-Multi Tenant - Potential impact on Remit file loading via OCR - 16 July 2026 - Hotfix 3.2.0.5 1h 17m US, US, EU, EU and 2 more
Started Jul 16, 2026, 12:12 PM UTC· resolved Jul 16, 2026, 01:29 PM UTC
- investigating Jul 16, 2026, 12:12 PM UTC
We are currently investigating a potential issue that may affect the remit file loading via OCR for subset of the customers. Cash Application continues to operate normally - some payment files might experience a delay in processing. We are proactively working towards the resolution of the issue.
- identified Jul 16, 2026, 01:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 16, 2026, 01:29 PM UTC
This incident has been resolved.