- Detected by Pingoru
- Oct 15, 2026, 12:25 PM UTC
- Resolved
- Oct 15, 2026, 01:53 PM UTC
- Duration
- 1h 27m
Affected: Latin America
Timeline · 3 updates
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investigating Oct 15, 2026, 12:25 PM UTC
BEES Support is investigating reports impacting search functionality affecting BEES Force in Brazil. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-64320
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investigating Oct 15, 2026, 01:00 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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resolved Oct 15, 2026, 01:53 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2026, 03:42 PM UTC
- Resolved
- Oct 08, 2026, 09:03 PM UTC
- Duration
- 5h 20m
Affected: Latin America
Timeline · 7 updates
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investigating Oct 08, 2026, 03:42 PM UTC
BEES Support is investigating cases of degraded performance affecting Deliver in Paraguay, Argentina, Bolivia, Colombia, Mexico, Ecuador, Panama, Peru and Brazil. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-63169
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investigating Oct 08, 2026, 04:11 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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identified Oct 08, 2026, 05:11 PM UTC
BEES Support continues to work on resolving the portal application issues for Deliver. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
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identified Oct 08, 2026, 06:11 PM UTC
BEES Support continues to work on resolving the portal application issues for Deliver. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
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identified Oct 08, 2026, 07:11 PM UTC
BEES Support continues to work on resolving the portal application issues for Deliver. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
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monitoring Oct 08, 2026, 08:16 PM UTC
Signs of improvement have been observed and BEES specialists are now monitoring it closely.
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resolved Oct 08, 2026, 09:03 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2026, 01:58 PM UTC
- Resolved
- Aug 29, 2026, 03:46 PM UTC
- Duration
- 1h 48m
Affected: Latin AmericaLatin AmericaLatin America
Timeline · 4 updates
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investigating Aug 29, 2026, 01:58 PM UTC
BEES Support is investigating cases of degraded performance affecting Force, Deliver and Customer in Peru and Bolivia. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-56002
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investigating Aug 29, 2026, 02:28 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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investigating Aug 29, 2026, 03:26 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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resolved Aug 29, 2026, 03:46 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2026, 05:57 PM UTC
- Resolved
- Aug 19, 2026, 07:44 PM UTC
- Duration
- 1h 47m
Affected: Latin AmericaLatin AmericaLatin AmericaLatin AmericaLatin AmericaLatin America
Timeline · 4 updates
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investigating Aug 19, 2026, 05:57 PM UTC
BEES Support is investigating an issue with Catalog that is impacting all products only in Peru. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-54143
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investigating Aug 19, 2026, 06:27 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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investigating Aug 19, 2026, 07:28 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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resolved Aug 19, 2026, 07:44 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2026, 07:16 AM UTC
- Resolved
- Aug 18, 2026, 10:26 AM UTC
- Duration
- 3h 10m
Affected: North AmericaNorth AmericaNorth AmericaNorth AmericaLatin AmericaLatin AmericaNorth AmericaLatin AmericaLatin AmericaNorth AmericaEuropeEuropeLatin AmericaEuropeLatin AmericaEuropeSoutheastern AsiaSoutheastern AsiaEuropeSoutheastern AsiaEuropeEastern AsiaEastern AsiaSoutheastern AsiaEastern AsiaSoutheastern AsiaAfricaAfricaEastern AsiaAfricaEastern AsiaAfricaAfrica
Timeline · 5 updates
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investigating Aug 18, 2026, 07:16 AM UTC
BEES Support is investigating reports of intermittent errors impacting all products in the Americas (except the US), Africa, Europe, and Asia. More information will be shared in 60 minutes or as the situation unfolds. Ticket for Reference: ITOPS-53760
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investigating Aug 18, 2026, 07:52 AM UTC
The investigation is still ongoing, and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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investigating Aug 18, 2026, 08:51 AM UTC
BEES Support continues to work on resolving the issue with the highest priority. Updates to follow within the next hour.
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investigating Aug 18, 2026, 09:56 AM UTC
BEES Support is prioritizing the resolution of this issue. Updates to follow within the next hour.
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resolved Aug 18, 2026, 10:26 AM UTC
The issue has been resolved, and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2026, 06:15 AM UTC
- Resolved
- Jul 01, 2026, 07:28 AM UTC
- Duration
- 1h 13m
Affected: North AmericaLatin AmericaAfrica
Timeline · 3 updates
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investigating Jul 01, 2026, 06:15 AM UTC
The BEES Support team is investigating an incident impacting Americas (except the US) and Africa countries where BEES Customer users are experiencing an intermittent issue with the catalog service (Mobile and Web). The case is under assessment, and actions are being taken as a priority. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-45963
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identified Jul 01, 2026, 06:27 AM UTC
BEES Support continues to work on resolving the catalog functionality for BEES Customer. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
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resolved Jul 01, 2026, 07:28 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 07:06 AM UTC
- Resolved
- Jun 16, 2026, 08:06 AM UTC
- Duration
- 1h
Affected: EuropeSoutheastern AsiaAfrica
Timeline · 4 updates
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investigating Jun 16, 2026, 07:06 AM UTC
The BEES Support team is investigating an incident impacting Multiple countries where BEES Grow is not accessible through BEES One platform. The case is under assessment, and actions are being taken as a priority. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-43809
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identified Jun 16, 2026, 07:21 AM UTC
Issue identified. Mitigative action is taking to restore full application functionality.
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monitoring Jun 16, 2026, 08:00 AM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely.
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resolved Jun 16, 2026, 08:06 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2026, 02:58 PM UTC
- Resolved
- Jun 06, 2026, 04:37 PM UTC
- Duration
- 1h 38m
Affected: EuropeSoutheastern AsiaEastern Asia
Timeline · 5 updates
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investigating Jun 06, 2026, 02:58 PM UTC
BEES Support is investigating an issue that is impacting BEES in European and Asian countries (except KR). More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-42527
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investigating Jun 06, 2026, 03:27 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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monitoring Jun 06, 2026, 03:54 PM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely.
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monitoring Jun 06, 2026, 03:57 PM UTC
We are continuing to monitor for any further issues.
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resolved Jun 06, 2026, 04:37 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 06:26 PM UTC
- Resolved
- May 28, 2026, 06:50 PM UTC
- Duration
- 23m
Affected: Latin AmericaLatin AmericaLatin AmericaLatin America
Timeline · 2 updates
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investigating May 28, 2026, 06:26 PM UTC
BEES Support is investigating an issue with Order Placement that is impacting BEES Customer, Force and Grow in Brazil and Peru. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-41295
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resolved May 28, 2026, 06:50 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 12:50 PM UTC
- Resolved
- May 20, 2026, 02:49 PM UTC
- Duration
- 1h 59m
Affected: North AmericaLatin AmericaLatin AmericaAfricaAfrica
Timeline · 3 updates
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identified May 20, 2026, 12:50 PM UTC
BEES Support is investigating cases of degraded performance affecting BEES Link and BEES Customer (Web only) . More information will be shared in 30 minutes or as the situation unfolds. Ticket reference: ITOPS-40038.
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identified May 20, 2026, 01:24 PM UTC
BEES Support continues to work on resolving the order checkout functionality for BEES Link and BEES Customer (Web only). The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
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resolved May 20, 2026, 02:49 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 02:23 PM UTC
- Resolved
- May 13, 2026, 06:53 PM UTC
- Duration
- 4h 29m
Affected: Latin AmericaLatin AmericaLatin AmericaAfricaAfricaAfrica
Timeline · 6 updates
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investigating May 13, 2026, 02:23 PM UTC
BEES Support is investigating cases of catalog intermittence affecting Bees Force in Brazil. More information will be shared in 30 minutes or as the situation unfolds. Ref: ITOPS-39041
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investigating May 13, 2026, 02:59 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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identified May 13, 2026, 04:01 PM UTC
BEES Support continues to work on resolving the catalog intermittence for Bees Force. The root cause has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
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identified May 13, 2026, 05:16 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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monitoring May 13, 2026, 06:30 PM UTC
Mitigative actions were taken by the engineering teams and we are monitoring the results.
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resolved May 13, 2026, 06:53 PM UTC
The platforms has remained stable after the monitoring period and the incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 07, 2026, 04:24 PM UTC
- Resolved
- Mar 07, 2026, 05:07 PM UTC
- Duration
- 42m
Affected: Latin AmericaEuropeLatin AmericaLatin AmericaSoutheastern AsiaEuropeEuropeSoutheastern AsiaSoutheastern AsiaAfricaAfricaAfrica
Timeline · 4 updates
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investigating Mar 07, 2026, 04:24 PM UTC
BEES Support is investigating issues in login journey that is impacting Bees Customer, Link, One, and Grow in the Americas (except the US), Europe, and Africa. More information will be shared in 30 minutes or as the situation unfolds. Tkt. Ref. - ITOPS-30533.
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identified Mar 07, 2026, 04:51 PM UTC
BEES Support continues to work on resolving a DNS-related issue affecting the login journey for some BEES products.The root cause has been identified, and our specialists, together with our external providers, are working towards resolution. Further updates will be provided within the next 30 minutes, or sooner as additional information becomes available.
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monitoring Mar 07, 2026, 05:00 PM UTC
The impact has been mitigated and BEES support team is now monitoring closely.
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resolved Mar 07, 2026, 05:07 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
Critical February 5, 2026 - Detected by Pingoru
- Feb 05, 2026, 08:12 PM UTC
- Resolved
- Feb 05, 2026, 11:03 PM UTC
- Duration
- 2h 51m
Affected: North AmericaLatin AmericaEuropeSoutheastern AsiaEastern AsiaAfrica
Timeline · 7 updates
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identified Feb 05, 2026, 08:12 PM UTC
BEES Support is investigating an issue where the application is intermittently unavailable that is impacting BEES Customer in Americas (Except the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-26678
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identified Feb 05, 2026, 08:30 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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identified Feb 05, 2026, 08:47 PM UTC
The impact was confirmed to be spread out to other regions. The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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monitoring Feb 05, 2026, 08:51 PM UTC
The impact has been mitigated and BEES specialists are now monitoring the service.
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monitoring Feb 05, 2026, 09:03 PM UTC
The impact recurred. BEES specialists are investigating the issue with the highest priority by our specialists. Updates to follow within the next hour.
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monitoring Feb 05, 2026, 10:02 PM UTC
BEES Support continues to work on resolving the login functionality for BEES Customer. The impact remains intermittent. Updates to follow within the next hour.
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resolved Feb 05, 2026, 11:03 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 07:59 AM UTC
- Resolved
- Feb 04, 2026, 11:44 AM UTC
- Duration
- 3h 44m
Affected: EuropeAfrica
Timeline · 4 updates
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investigating Feb 04, 2026, 07:59 AM UTC
BEES Support is investigating an issue with BEES Grow that is currently impacting the ability to manage SKUs within the Portfolio Task for agents in South Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket reference: ITOPS-26314
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investigating Feb 04, 2026, 08:54 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our L3 Support teams. Updates to follow within the next 30 minutes. Ticket reference: ITOPS-26314
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identified Feb 04, 2026, 09:52 AM UTC
The issue has been mitigated for South Africa (ZA). For Canary Islands (ES), mitigative efforts are still in progress, with close monitoring in place as the final steps are completed. The next update will be shared within 30 minutes, or sooner if needed. Ticket reference: ITOPS-26314
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resolved Feb 04, 2026, 11:44 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 06:24 AM UTC
- Resolved
- Feb 03, 2026, 08:31 AM UTC
- Duration
- 2h 7m
Affected: Africa
Timeline · 5 updates
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investigating Feb 03, 2026, 06:24 AM UTC
BEES Support is investigating an issue with BEES Grow that is impacting the Call list availability in South Africa. More information will be shared in 30 minutes or as the situation unfolds.
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investigating Feb 03, 2026, 06:59 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our L3 Support teams. Updates to follow within the next 30 minutes.
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identified Feb 03, 2026, 07:58 AM UTC
The BEES Support continues to work on resolving the Call list issue impacting BEES Grow. The preliminary cause has been identified and the L3 Support teams are working towards the incident resolution. Updates to follow within 30 minutes.
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monitoring Feb 03, 2026, 08:13 AM UTC
BEES support team completed mitigative actions and the BEES Grow is operational and stable. The team remains monitoring to ensure platform stability.
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resolved Feb 03, 2026, 08:31 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 02:46 PM UTC
- Resolved
- Jan 20, 2026, 03:52 PM UTC
- Duration
- 1h 6m
Affected: Latin America
Timeline · 5 updates
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investigating Jan 20, 2026, 02:46 PM UTC
BEES Support is investigating reports of intermittent errors impacting BEES Force catalog in Latin America. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-24115
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investigating Jan 20, 2026, 02:58 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within 30 minutes.
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identified Jan 20, 2026, 03:14 PM UTC
BEES Support continues to work on resolving the intermittent errors in catalog for BEES Force. The root cause has been identified and the specialists implemented a mitigation strategy. Updates will follow in 15 minutes.
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monitoring Jan 20, 2026, 03:29 PM UTC
The impact has been mitigated. BEES Specialists are now monitoring the system. Updates will follow in 30 minutes.
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resolved Jan 20, 2026, 03:52 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 03:53 AM UTC
- Resolved
- Nov 18, 2025, 05:37 AM UTC
- Duration
- 1h 43m
Affected: Southeastern Asia
Timeline · 5 updates
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investigating Nov 18, 2025, 03:53 AM UTC
We’re investigating an issue with BEES Grow that is preventing users from logging in. Our team is actively working to identify the cause and restore full functionality. The next update will be shared in 30 minutes, or sooner if there are any significant developments.
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investigating Nov 18, 2025, 04:22 AM UTC
Our teams are continuing to investigate the ongoing issue impacting BEES Grow. The problem remains under analysis, and efforts are focused on restoring normal access as quickly as possible. Another update will be provided in 30 minutes.
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investigating Nov 18, 2025, 04:56 AM UTC
Our teams are still addressing the ongoing issue affecting BEES Grow. Investigations have been expanded to include network components to pinpoint the exact cause. The issue continues to impact users, and restoring full access remains our top priority. We’ll provide the next update in 60 minutes, or sooner if significant progress is made.
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monitoring Nov 18, 2025, 05:21 AM UTC
Mitigation measures have been applied, and access to BEES Grow has been restored. We’re closely monitoring the platform to ensure full stability. The next update will be shared in 30 minutes, or sooner if the situation changes.
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resolved Nov 18, 2025, 05:37 AM UTC
The issue affecting BEES Grow has been fully resolved. All users should now be able to log in and access the platform normally. Mitigation measures have been validated, and system performance remains stable. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 11:22 AM UTC
- Resolved
- Nov 10, 2025, 01:31 PM UTC
- Duration
- 2h 8m
Affected: Latin AmericaLatin AmericaLatin AmericaLatin AmericaLatin AmericaLatin AmericaAfricaAfricaAfricaAfricaAfrica
Timeline · 5 updates
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investigating Nov 10, 2025, 11:22 AM UTC
BEES Support is investigating an issue with Login functionality that is impacting all BEES Products. More information will be shared in 60 minutes or as the situation unfolds. Ticket for Reference: ITOPS-15553
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investigating Nov 10, 2025, 12:15 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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monitoring Nov 10, 2025, 12:48 PM UTC
Following recent remediation efforts, signs of recovery in the systems are now observed. We will provide the next update within 30 minutes, or sooner if significant developments occur.
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monitoring Nov 10, 2025, 01:11 PM UTC
The impact has been mitigated and BEES specialists are now monitoring closely.
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resolved Nov 10, 2025, 01:31 PM UTC
The issue has been resolved and the services are now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:26 PM UTC
- Resolved
- Oct 29, 2025, 10:21 PM UTC
- Duration
- 5h 54m
Affected: Latin AmericaSoutheastern AsiaEastern Asia
Timeline · 6 updates
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investigating Oct 29, 2025, 04:26 PM UTC
BEES Support is investigating an issue with Login functionality that is impacting BEES Customer. More information will be shared in 60 minutes or as the situation unfolds. Ticket for Reference: ITOPS-14099
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investigating Oct 29, 2025, 05:21 PM UTC
BEES Link functionality is compromised as well. BEES Support is actively monitoring a widespread DNS failure from an external service provider that is impacting authentication and access to multiple systems globally. The provider has declared an outage and is working to restore DNS resolution and service availability. Impacted countries: El Salvador (SV) Honduras (HN) Mexico (MX) Paraguay (PY) Ecuador (EC) Argentina (AR) Colombia (CO) Brazil (BR) Panama (PA) Uruguay (UY) Chile (CL) Indonesia (ID) Philippines (PH) Vietnam (VN) Our teams are fully engaged and supporting mitigation efforts. Updates to follow within the next hour.
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identified Oct 29, 2025, 07:15 PM UTC
Mitigative actions have been applied, and we are now observing a significant recovery in login services across AMERICAS region. We are now applying the same for ASIA affected countries Our teams continue to closely monitor performance and stability to ensure full restoration. We will provide a final update once the service is fully recovered and confirmed stable.
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identified Oct 29, 2025, 09:27 PM UTC
Partial access has been restored in all regions: Web access is fully operational, and mobile access is available for users who have logged in within the last 90 days, while new mobile logins in the BEES Customer app may still be unavailable; full recovery is expected by 23:20 UTC (29 Oct).
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monitoring Oct 29, 2025, 10:16 PM UTC
Access has been progressively restored across all regions. The current impact is limited to new session attempts on mobile devices. Efforts toward full recovery are ongoing, and BEES Support are actively monitoring the service status. The next update will be shared in 60 minutes, or sooner if warranted by events.
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resolved Oct 29, 2025, 10:21 PM UTC
Access was restored across all regions. The issue has been resolved and the login functionality is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:10 AM UTC
- Resolved
- Oct 20, 2025, 01:30 PM UTC
- Duration
- 3h 20m
Affected: North AmericaNorth AmericaNorth AmericaLatin AmericaLatin AmericaLatin AmericaEuropeEuropeEuropeSoutheastern AsiaSoutheastern AsiaSoutheastern AsiaEastern AsiaEastern AsiaEastern AsiaAfricaAfricaAfrica
Timeline · 3 updates
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identified Oct 20, 2025, 10:10 AM UTC
We’re currently aware of an issue affecting new user sign-ups due to an ongoing outage with our third-party provider, Twilio. This may impact SMS verification and related authentication processes. Our team is monitoring the situation and will provide updates as Twilio restores normal operations.
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monitoring Oct 20, 2025, 12:09 PM UTC
AWS has reported that their services are fully recovered. However, Twilio is still experiencing issues as it will take a bit of time for their queues to clear up, which continues to impact our SMS services. We are closely monitoring the situation with Twilio and will keep you all informed of any changes.
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resolved Oct 20, 2025, 01:30 PM UTC
Our third-party SMS and OTP service (Twilio) has been restored and is fully operational. Validation confirms that SMS and OTP delivery are functioning as expected. The login process should now proceed without errors.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 08:20 PM UTC
- Resolved
- Oct 09, 2025, 12:08 AM UTC
- Duration
- 3h 48m
Affected: North AmericaLatin AmericaAfrica
Timeline · 3 updates
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investigating Oct 10, 2025, 08:08 PM UTC
BEES Support is investigating an issue with the placing of new orders that is impacting BEES Customer in Americas (except the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds.
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identified Oct 10, 2025, 08:11 PM UTC
Our teams identified some potential resolution steps for this issue and continue to test the same on priority to be able to restore full functionality to users.
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resolved Oct 10, 2025, 08:13 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2025, 07:18 PM UTC
- Resolved
- Sep 01, 2025, 08:10 PM UTC
- Duration
- 52m
Affected: North AmericaNorth AmericaLatin AmericaNorth AmericaLatin AmericaLatin AmericaAfricaAfricaAfrica
Timeline · 4 updates
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investigating Sep 01, 2025, 07:18 PM UTC
BEES Support is investigating cases of degraded performance in checkout affecting BEES Customer and BEES Grow in Americas (Except the US) and Africa. More information will be shared in the next hour.
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investigating Sep 01, 2025, 07:31 PM UTC
The investigation is ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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monitoring Sep 01, 2025, 07:56 PM UTC
The impact has been mitigated and BEES specialists are now monitoring closely.
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resolved Sep 01, 2025, 08:10 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2025, 07:10 PM UTC
- Resolved
- Aug 11, 2025, 09:31 PM UTC
- Duration
- 2h 20m
Affected: North AmericaNorth AmericaLatin AmericaNorth AmericaLatin AmericaLatin AmericaAfricaAfricaAfrica
Timeline · 5 updates
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investigating Aug 11, 2025, 07:10 PM UTC
BEES Support is investigating an issue affecting the ability to complete orders that is impacting BEES Customer, BEES Force, and BEES Grow in the Americas (Expect the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Reference ticket # ITOPS-3806
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investigating Aug 11, 2025, 07:15 PM UTC
We are continuing to investigate this issue.
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investigating Aug 11, 2025, 07:51 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
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monitoring Aug 11, 2025, 08:39 PM UTC
BEES support team completed mitigative actions and the platform is operational and stable. The team remains monitoring to ensure platform stability.
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resolved Aug 11, 2025, 09:31 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2025, 12:05 PM UTC
- Resolved
- Jul 30, 2025, 01:28 PM UTC
- Duration
- 1h 22m
Affected: North AmericaLatin America
Timeline · 3 updates
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investigating Jul 30, 2025, 12:05 PM UTC
BEES Support is investigating an issue with route connectivity and portal functionality that is impacting BEES Deliver operations in multiple countries. More information will be shared in 30 minutes or as the situation unfolds. Ticket for reference: BEESOE-228319
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monitoring Jul 30, 2025, 12:42 PM UTC
The impact has been mitigated and BEES specialists are now monitoring closely.
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resolved Jul 30, 2025, 01:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 29, 2025, 04:17 PM UTC
- Resolved
- May 29, 2025, 07:51 PM UTC
- Duration
- 3h 34m
Affected: North AmericaLatin AmericaAfrica
Timeline · 4 updates
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investigating May 29, 2025, 04:17 PM UTC
BEES Support is investigating reports of intermittent errors impacting BEES Grow. More information will be shared in 30 minutes or as the situation unfolds.
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identified May 29, 2025, 04:41 PM UTC
BEES Support continues to work on resolving the errors reported for Bees Grow. The root cause has been identified and the L3 teams are working towards the incident resolution. Updates to follow within the next hour.
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monitoring May 29, 2025, 07:41 PM UTC
BEES support team completed mitigative actions and the platform is operational and stable. The team remains monitoring to ensure platform stability.
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resolved May 29, 2025, 07:51 PM UTC
Following an extended monitoring period and successful validations by the technical teams, we confirm that the issue has been fully mitigated. The platform remains stable, and the incident is now officially considered resolved.
Read the full incident report →
