BEES experienced a critical incident on February 5, 2026 affecting North America and Latin America and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 05, 2026, 08:12 PM UTC
BEES Support is investigating an issue where the application is intermittently unavailable that is impacting BEES Customer in Americas (Except the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-26678
- identified Feb 05, 2026, 08:30 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- identified Feb 05, 2026, 08:47 PM UTC
The impact was confirmed to be spread out to other regions. The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Feb 05, 2026, 08:51 PM UTC
The impact has been mitigated and BEES specialists are now monitoring the service.
- monitoring Feb 05, 2026, 09:03 PM UTC
The impact recurred. BEES specialists are investigating the issue with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Feb 05, 2026, 10:02 PM UTC
BEES Support continues to work on resolving the login functionality for BEES Customer. The impact remains intermittent. Updates to follow within the next hour.
- resolved Feb 05, 2026, 11:03 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.