BEES experienced a minor incident on August 11, 2025 affecting North America and North America and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 07:10 PM UTC
BEES Support is investigating an issue affecting the ability to complete orders that is impacting BEES Customer, BEES Force, and BEES Grow in the Americas (Expect the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Reference ticket # ITOPS-3806
- investigating Aug 11, 2025, 07:15 PM UTC
We are continuing to investigate this issue.
- investigating Aug 11, 2025, 07:51 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Aug 11, 2025, 08:39 PM UTC
BEES support team completed mitigative actions and the platform is operational and stable. The team remains monitoring to ensure platform stability.
- resolved Aug 11, 2025, 09:31 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.