BEES Outage History
BEES is up right nowPingoru has recorded 46 incidents for BEES: 20 in the last 12 months and 5 in the last 90 days.
Incidents, newest first
Major February 4, 2025 General slowness in the application 36m Latin America, Latin America, Africa, Africa
Started Feb 04, 2025, 06:19 PM UTC· resolved Feb 04, 2025, 06:56 PM UTC
- investigating Feb 04, 2025, 06:19 PM UTC
BEES Support is investigating a slowness issue impacting BEES Customer and BEES Grow in the Americas (excluding the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket for reference: BEESOE-205526
- investigating Feb 04, 2025, 06:27 PM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2025, 06:27 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 04, 2025, 06:30 PM UTC
The mitigating actions were effective, and services are stable. We will continue monitoring until full recovery is achieved.
- monitoring Feb 04, 2025, 06:39 PM UTC
The mitigating actions were effective, and services are stable. We will continue monitoring until full recovery is achieved.
- monitoring Feb 04, 2025, 06:39 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 04, 2025, 06:39 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
- resolved Feb 04, 2025, 06:56 PM UTC
This incident has been resolved.
Critical January 30, 2025 [BEES Customer][Multiple] - Data Ingestion is failing with an error 3h 16m Latin America, Africa
Started Jan 30, 2025, 09:01 AM UTC· resolved Jan 30, 2025, 12:17 PM UTC
- investigating Jan 30, 2025, 09:01 AM UTC
BEES Support is investigating an issue with BEES Sync that is preventing any data ingestion to be processed. As a result, orders are likely to remain unprocessed. Multiple countries and Partners are affected. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: BEESOE-204898
- investigating Jan 30, 2025, 10:47 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Jan 30, 2025, 11:36 AM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely.
- resolved Jan 30, 2025, 12:17 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Critical December 16, 2024 [BEES Customer] Users can't log in 1h 4m Europe
Started Dec 16, 2024, 11:47 AM UTC· resolved Dec 16, 2024, 12:52 PM UTC
- investigating Dec 16, 2024, 11:47 AM UTC
We are investigating an incident impacting European countries where BEES Customer is experiencing an intermittent issue with the login process (Mobile and Web). The case is under assessment, and actions are being taken as a priority.
- investigating Dec 16, 2024, 12:15 PM UTC
The investigation is still ongoing, and the specialist teams are handling the case with the utmost priority. Updates will follow within 30 minutes. The support ticket for reference is BEESOE-199984.
- resolved Dec 16, 2024, 12:52 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor November 30, 2024 [BEES Grow][Multiple Countries] Slowness and performance intermittency 1h 6m Latin America
Started Nov 30, 2024, 03:50 PM UTC· resolved Nov 30, 2024, 04:56 PM UTC
- investigating Nov 30, 2024, 03:50 PM UTC
A critical incident has been reported. BEES Operations Team is performing the initial analysis of the issue and will provide additional status update shortly. Ticket for reference: BEESOE-198183
- investigating Nov 30, 2024, 04:04 PM UTC
BEES Support is investigating an issue with slowness and performance intermittency that is impacting Bees Grow in the Middle America Zone. More details will be provided within the next 20 minutes. Ticket for reference: BEESOE-198183
- investigating Nov 30, 2024, 04:21 PM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely. Further updates will be provided as events warrant.
- resolved Nov 30, 2024, 04:56 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Notice November 6, 2024 Momentary Intermittency/Slowness on the application 4h 24m
Started Nov 06, 2024, 03:00 PM UTC· resolved Nov 06, 2024, 07:25 PM UTC
- monitoring Nov 06, 2024, 04:12 PM UTC
Between 15:00 and 15:32 UTC, users may have experienced an intermittency/slowness with the BEES Customer app impacting the Americas(except the US) and Africa. The teams are monitoring the application to confirm that the issue was mitigated.
- monitoring Nov 06, 2024, 04:15 PM UTC
Following a period of stability, the system has begun to exhibit the same symptoms once again. Prompt mitigative measures have been implemented and the services are back to normal. The system is still under close observation.
- resolved Nov 06, 2024, 07:25 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Critical November 4, 2024 Application presents performance issues 20m Latin America, Africa
Started Nov 04, 2024, 04:24 PM UTC· resolved Nov 04, 2024, 04:44 PM UTC
- investigating Nov 04, 2024, 04:24 PM UTC
The BEES Support team is investigating an instability issue affecting BEES customers in the Americas (excluding the US), Africa. We will provide more details within the next 30 minutes. Ticket for reference: BEESOE-194540.
- investigating Nov 04, 2024, 04:42 PM UTC
A corrective action from the specialist team has just taken effect and the platforms recovered. The team remains monitoring the situation.
- resolved Nov 04, 2024, 04:44 PM UTC
This incident has been resolved.
Minor October 29, 2024 Slowness on the Bees Grow platform 1h 24m Latin America, Africa
Started Oct 29, 2024, 07:49 PM UTC· resolved Oct 29, 2024, 09:14 PM UTC
- investigating Oct 29, 2024, 07:49 PM UTC
Several countries have reported slowness when accessing and navigating on the BEES Grow platform. Multiple specialist teams are collaborating on a joint investigation to address the issue as quickly as possible. More information will be shared in 60 minutes or as the situation unfolds Ticket for reference: BEESOE-193725
- investigating Oct 29, 2024, 08:53 PM UTC
Following the corrective actions taken by the support team, it has been confirmed that performance has improved significantly. However, some slowness issues persist. The investigation is ongoing, and additional tests are being conducted. We will share more updates in 60 minutes or as the situation progresses.
- resolved Oct 29, 2024, 09:14 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Critical October 24, 2024 The application is unavailable 52m Latin America, Latin America, Latin America, Eastern Asia and 5 more
Started Oct 24, 2024, 09:12 PM UTC· resolved Oct 24, 2024, 10:04 PM UTC
- investigating Oct 24, 2024, 09:12 PM UTC
The BEES Support team is investigating an unavailability issue affecting Bees Customer, Grow, Link, and Force impacting the Americas (except the US) and Africa. We will provide more details within the next 30 minutes. Ticket for reference: BEESOE-193039
- investigating Oct 24, 2024, 09:14 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 24, 2024, 09:39 PM UTC
A corrective action from the specialist team just took effect and the platforms started to recover. Several orders were already placed in Customer and Force. The team remains to monitor the situation. Updates to follow within the next 15 minutes.
- resolved Oct 24, 2024, 10:04 PM UTC
After thorough monitoring, the support team has confirmed that the application has remained stable for the past 30 minutes. Additionally, an action plan has been developed to prevent any future occurrences. Consequently, the crisis protocol has been terminated.