BEES incident
[BEES Grow][ZA,ES] - Agents are unable to see the SKU on the Portfolio task.
Resolved after 3 hours 44 minutes, affecting Europe and Africa, on February 4, 2026.
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Affected components
Update timeline
- investigating Feb 04, 2026, 07:59 AM UTC
BEES Support is investigating an issue with BEES Grow that is currently impacting the ability to manage SKUs within the Portfolio Task for agents in South Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket reference: ITOPS-26314
- investigating Feb 04, 2026, 08:54 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our L3 Support teams. Updates to follow within the next 30 minutes. Ticket reference: ITOPS-26314
- identified Feb 04, 2026, 09:52 AM UTC
The issue has been mitigated for South Africa (ZA). For Canary Islands (ES), mitigative efforts are still in progress, with close monitoring in place as the final steps are completed. The next update will be shared within 30 minutes, or sooner if needed. Ticket reference: ITOPS-26314
- resolved Feb 04, 2026, 11:44 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
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