BEES experienced a major incident on February 3, 2026 affecting Africa, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2026, 06:24 AM UTC
BEES Support is investigating an issue with BEES Grow that is impacting the Call list availability in South Africa. More information will be shared in 30 minutes or as the situation unfolds.
- investigating Feb 03, 2026, 06:59 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our L3 Support teams. Updates to follow within the next 30 minutes.
- identified Feb 03, 2026, 07:58 AM UTC
The BEES Support continues to work on resolving the Call list issue impacting BEES Grow. The preliminary cause has been identified and the L3 Support teams are working towards the incident resolution. Updates to follow within 30 minutes.
- monitoring Feb 03, 2026, 08:13 AM UTC
BEES support team completed mitigative actions and the BEES Grow is operational and stable. The team remains monitoring to ensure platform stability.
- resolved Feb 03, 2026, 08:31 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.