BEES experienced a major incident on July 1, 2026 affecting North America and Latin America and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 06:15 AM UTC
The BEES Support team is investigating an incident impacting Americas (except the US) and Africa countries where BEES Customer users are experiencing an intermittent issue with the catalog service (Mobile and Web). The case is under assessment, and actions are being taken as a priority. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-45963
- identified Jul 01, 2026, 06:27 AM UTC
BEES Support continues to work on resolving the catalog functionality for BEES Customer. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- resolved Jul 01, 2026, 07:28 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.