BEES experienced a major incident on October 29, 2025 affecting Latin America and Southeastern Asia and 1 more component, lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:26 PM UTC
BEES Support is investigating an issue with Login functionality that is impacting BEES Customer. More information will be shared in 60 minutes or as the situation unfolds. Ticket for Reference: ITOPS-14099
- investigating Oct 29, 2025, 05:21 PM UTC
BEES Link functionality is compromised as well. BEES Support is actively monitoring a widespread DNS failure from an external service provider that is impacting authentication and access to multiple systems globally. The provider has declared an outage and is working to restore DNS resolution and service availability. Impacted countries: El Salvador (SV) Honduras (HN) Mexico (MX) Paraguay (PY) Ecuador (EC) Argentina (AR) Colombia (CO) Brazil (BR) Panama (PA) Uruguay (UY) Chile (CL) Indonesia (ID) Philippines (PH) Vietnam (VN) Our teams are fully engaged and supporting mitigation efforts. Updates to follow within the next hour.
- identified Oct 29, 2025, 07:15 PM UTC
Mitigative actions have been applied, and we are now observing a significant recovery in login services across AMERICAS region. We are now applying the same for ASIA affected countries Our teams continue to closely monitor performance and stability to ensure full restoration. We will provide a final update once the service is fully recovered and confirmed stable.
- identified Oct 29, 2025, 09:27 PM UTC
Partial access has been restored in all regions: Web access is fully operational, and mobile access is available for users who have logged in within the last 90 days, while new mobile logins in the BEES Customer app may still be unavailable; full recovery is expected by 23:20 UTC (29 Oct).
- monitoring Oct 29, 2025, 10:16 PM UTC
Access has been progressively restored across all regions. The current impact is limited to new session attempts on mobile devices. Efforts toward full recovery are ongoing, and BEES Support are actively monitoring the service status. The next update will be shared in 60 minutes, or sooner if warranted by events.
- resolved Oct 29, 2025, 10:21 PM UTC
Access was restored across all regions. The issue has been resolved and the login functionality is now operating normally. This case is, therefore, closed.