BEES incident

BEES Link/Customer (Web) loop in order checkout

Resolved after 1 hour 59 minutes, affecting North America and Latin America and 1 more, on May 20, 2026.

resolved May 20, 2026, 02:49 PM UTC

The issue has been resolved and the service is now operating normally. This case is, therefore, closed.

Started
May 20, 2026, 12:50 PM UTC
Resolved
May 20, 2026, 02:49 PM UTC
Duration
1h 59m
Detected by Pingoru
May 20, 2026, 12:50 PM UTC

Affected components

North AmericaLatin AmericaLatin AmericaAfricaAfrica

Update timeline

  1. identified May 20, 2026, 12:50 PM UTC

    BEES Support is investigating cases of degraded performance affecting BEES Link and BEES Customer (Web only) . More information will be shared in 30 minutes or as the situation unfolds. Ticket reference: ITOPS-40038.

  2. identified May 20, 2026, 01:24 PM UTC

    BEES Support continues to work on resolving the order checkout functionality for BEES Link and BEES Customer (Web only). The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.

  3. resolved May 20, 2026, 02:49 PM UTC

    The issue has been resolved and the service is now operating normally. This case is, therefore, closed.

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