Resolved after 3 hours 20 minutes, affecting North America and North America and 1 more, on October 20, 2025.
Our third-party SMS and OTP service (Twilio) has been restored and is fully operational. Validation confirms that SMS and OTP delivery are functioning as expected. The login process should now proceed without errors.
Affected components
Update timeline
- identified Oct 20, 2025, 10:10 AM UTC
We’re currently aware of an issue affecting new user sign-ups due to an ongoing outage with our third-party provider, Twilio. This may impact SMS verification and related authentication processes. Our team is monitoring the situation and will provide updates as Twilio restores normal operations.
- monitoring Oct 20, 2025, 12:09 PM UTC
AWS has reported that their services are fully recovered. However, Twilio is still experiencing issues as it will take a bit of time for their queues to clear up, which continues to impact our SMS services. We are closely monitoring the situation with Twilio and will keep you all informed of any changes.
- resolved Oct 20, 2025, 01:30 PM UTC
Our third-party SMS and OTP service (Twilio) has been restored and is fully operational. Validation confirms that SMS and OTP delivery are functioning as expected. The login process should now proceed without errors.
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