AX4 Outage History

Dear Valued Customer, We are currently experiencing an issue affecting our SFTP service. As a result, you may experience delays in SFTP file transfers and processing. Our technical teams are fully engaged and treating this with the highest priority. We are actively investigating the root cause and implementing corrective actions to restore regular performance levels as quickly as possible. We will provide further updates as soon as new information becomes available or once the issue has been fully resolved. We sincerely appreciate your understanding and patience as we work to resolve this matter. Sincerely, Your Support Team

Dear Valued Customers, We are currently experiencing issues with our case management system, which may impact the processing of support cases. Please note that our Support Center remains available at this time. However, for any High or Critical priority incidents, we strongly recommend contacting our support hotline directly to ensure immediate attention and timely handling. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Kind regards, Your Support Team

We are currently experiencing an outage affecting the AX4 Production Platform. Our team has been alerted and is actively investigating the issue. We will provide an update within 30 minutes or as soon as more information is available.

We are continuing to investigate this issue.

Dear Valued Customer, We are currently experiencing an issue impacting EDI processing, resulting in degraded performance. Our technical teams are fully engaged and treating this with the highest priority. We are actively investigating the root cause and implementing corrective actions to restore regular performance levels as quickly as possible. We will provide further updates as soon as new information becomes available or once the issue has been fully resolved. We sincerely appreciate your understanding and patience as we work to resolve this matter. Sincerely, Your Support Team

Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within EDI. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team

Dear Valued Customers, As a follow-up to our previous communication, we would like to inform you that, in addition to the ongoing EDI issue, we are also seeing impact to our Webservice operations, which may result in further degraded performance. Our technical teams continue to work with the highest priority to address both issues and restore full service as quickly as possible. We are closely monitoring the situation and will keep you informed of any significant changes. Thank you for your continued understanding and patience. Sincerely, Your Support Team

Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within EDI and the Web application. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team

Dear valued customers, We previously reported an issue that caused degraded performance within EDI and the Web application. Update: The Web application has now been fully restored and is operating normally. We continue to monitor the situation closely and are working to fully restore optimal performance across all services, including EDI. We appreciate your patience and will provide further updates if necessary. Sincerely Your Support Team

Dear valued customer, Our administrators have identified issues affecting the outgoing web service. They are already working intensively to resolve the problem. Please be aware that delays in outgoing web service traffic may occur. We apologize for any inconvenience and appreciate your patience. Your Support Team

Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within WEB Application and webservices. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team

Following the planned outage for AX4 Release 25.12, Middle East FINAL users are reporting the inability to log in to the web application. We are working to resolve this issue as quickly as possible.

Dear valued customer, We have ran into some difficulties during our switch to the new AX4 Final AS2 TLS certificates (as2.ax4.com) which took place today at 7:30 (CET). While we are working on this issue, please follow the instructions below. ACTIONS REQUIRED ON CUSTOMER SIDE: As a temporary solution, please roll back to the previous certificate used or avoid switching to the new one until further notice. You can find the download links to the previous certificate below: https://ax4.com/ax4/certificates/2025/as2.ax4.com.crt https://ax4.com/ax4/certificates/2025/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt https://ax4.com/ax4/certificates/2025/GlobalSign_Root_R3.crt If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help. Thank you for your cooperation in this matter! Your Support Team

Dear Valued Customers, Currently, the push notifications are not working. Our Team is working on solving the issue. Thank you for your patience. Best regards, Your Support Team

Dear Valued Customers, We regret to inform you that our ticket system is currently experiencing an issue. We are not able to receive cases from you, and also not receiving emails on already opened cases. We are actively working to resolve this problem as quickly as possible. In the meantime, we kindly request that you continue to send any inquiries, updates, or additional information related to your existing cases through the Support Center. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore full functionality to our ticket system. If you have any further questions or concerns, please do not hesitate to reach out to our support team. Our support hotline is still reachable. In critical cases, please contact us via +49 6233 45943180. Thank you for your understanding. Best regards, Your Siemens Team

We are continuing to investigate this issue.

UPDATE – Support Center Operational, Case Management Tool Experiencing Issues Dear Valued Customers, Please be advised that while the Support Center remains fully operational, there is currently an issue with our Case Management Tool. ✅ What is working? You can open new cases and reply to existing cases in the Support Center. ⚠️ What is affected? New cases and replies are not reaching our Case Management Tool due to an interface disruption. Our team is actively working to resolve this issue as quickly as possible. What you should do in the meantime? Please continue to submit any inquiries, updates, or additional information via the Support Center as usual. If you require urgent assistance, please contact us by phone at +49 6233 45943180. We sincerely apologize for any inconvenience and appreciate your patience and understanding while we work to restore full functionality. Thank you for your cooperation. Best regards, Your Support Team

Dear valued customer, We would like to inform you that we are currently experiencing an issue with the Tableau access - mostly related to licenses, which may impact analytics-related functionalities. Our team is actively investigating the root cause and working diligently to resolve the matter as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be shared as soon as we have more information. If you have any urgent concerns or require assistance, please do not hesitate to reach out to our global support organization by using Support Center. Thank you for your attention to this matter. Kind regards Your Support Team

Dear Valued Customer, We would like to inform you about a performance issue affecting our Case Management System. This issue is limited to the receipt of Outlook emails linked to existing cases. Currently, responses sent via email to existing cases are not being displayed in our Case Management Tool. To ensure seamless case updates and communication, we kindly request that you update your cases exclusively through our Support Center until the issue is resolved. In some cases, if we have not received feedback from you in the past few days, we may proactively reach out to confirm whether you have sent your feedback. We apologize for the inconvenience caused and assure you that our team is working with the highest priority to analyze and resolve this issue. Please note that cases can still be processed, but communication will need to take place exclusively via the Support Center during this time. Thank you for your understanding and cooperation. Best regards, Your Support Team

Dear valued customers, We're currently experiencing technical difficulties with our ticketing system. Unfortunately, this means that our support team is unable to receive or respond to new tickets at this time. We apologize for the inconvenience this may cause and are working diligently to resolve the issue as soon as possible. In the meantime, please know that we're committed to providing you with the best possible service and appreciate your patience and understanding. We'll keep you updated on the status of our ticketing system and will notify you once it's back up and running. Thank you for your cooperation and understanding. Best regards, Your support team

Dear valued customers, We're still working hard to resolve the technical difficulties with our ticketing system. We appreciate your continued patience and understanding. We'll keep you updated on our progress and notify you once the issue is resolved. Thank you for your cooperation. Best regards, Your support team