AX4 experienced a critical incident on August 15, 2026 affecting WEB Application and EDI Processing and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 03:37 AM UTC
We are currently experiencing an outage affecting the AX4 Production Platform. Our team has been alerted and is actively investigating the issue. We will provide an update within 30 minutes or as soon as more information is available.
- investigating Aug 15, 2026, 03:45 AM UTC
We are continuing to investigate this issue.
- identified Aug 15, 2026, 03:53 AM UTC
We have identified the root cause of the outage and have begun restoring services. Routing has been added and part of the infrastructure has been recovered. The following services are now operational again: - WEB Application - EDI Communication - Webservice Remaining services are still being worked on and we are continuing our recovery efforts.
- resolved Aug 15, 2026, 03:58 AM UTC
All services on the AX4 Production Platform are now fully up and running. The issue has been resolved and normal operations have resumed. We apologize for the disruption this may have caused and thank you for your patience during this incident.