AX4 experienced a notice incident on November 26, 2024 affecting Support Center, lasting 5h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2024, 10:07 AM UTC
Dear valued customers, We're currently experiencing technical difficulties with our ticketing system. Unfortunately, this means that our support team is unable to receive or respond to new tickets at this time. We apologize for the inconvenience this may cause and are working diligently to resolve the issue as soon as possible. In the meantime, please know that we're committed to providing you with the best possible service and appreciate your patience and understanding. We'll keep you updated on the status of our ticketing system and will notify you once it's back up and running. Thank you for your cooperation and understanding. Best regards, Your support team
- investigating Nov 26, 2024, 11:56 AM UTC
Dear valued customers, We're still working hard to resolve the technical difficulties with our ticketing system. We appreciate your continued patience and understanding. We'll keep you updated on our progress and notify you once the issue is resolved. Thank you for your cooperation. Best regards, Your support team
- monitoring Nov 26, 2024, 01:12 PM UTC
Dear valued customers, We're pleased to inform you that our ticketing system is now operational again, although it's currently running with decreased performance. While our support team can receive and respond to new tickets, please be aware that response times may be slower than usual. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we continue to work on optimizing the system's performance. We're committed to providing you with the best possible service and will keep you updated on any further developments. Thank you for your cooperation and understanding. Best regards, Your support team
- monitoring Nov 26, 2024, 04:02 PM UTC
Dear valued customers, We are thrilled to announce that our ticketing system is now fully operational and running at optimal performance. Our support team is back to responding to new tickets with their usual efficiency, and you can expect our typical fast response times. We appreciate your patience and understanding during the recent technical issues and are grateful for your cooperation. We are committed to providing you with the best possible service, and we're pleased to be back to normal operations. Thank you for your continued trust and support. Best regards, Your support team
- resolved Nov 26, 2024, 04:04 PM UTC
This incident has been resolved.