AX4 experienced a major incident on November 4, 2025 affecting EDI communication - AS2, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 08:28 AM UTC
Dear valued customer, We have ran into some difficulties during our switch to the new AX4 Final AS2 TLS certificates (as2.ax4.com) which took place today at 7:30 (CET). While we are working on this issue, please follow the instructions below. ACTIONS REQUIRED ON CUSTOMER SIDE: As a temporary solution, please roll back to the previous certificate used or avoid switching to the new one until further notice. You can find the download links to the previous certificate below: https://ax4.com/ax4/certificates/2025/as2.ax4.com.crt https://ax4.com/ax4/certificates/2025/GlobalSign_GCC_R3_DV_TLS_CA_2020.crt https://ax4.com/ax4/certificates/2025/GlobalSign_Root_R3.crt If you need further assistance or have any concerns regarding this activity, please open a case in Support Center. Our support team will be glad to help. Thank you for your cooperation in this matter! Your Support Team
- resolved Nov 04, 2025, 11:00 AM UTC
Dear valued customer, A new date for the certificate replacement has been set to 06.11.2025 at 08:00 AM CET, as marked in the scheduled maintenance. For now, please remain on the previous certificate. Thank you for your cooperation in this matter! Your Support Team