AX4 experienced a minor incident on January 7, 2025 affecting WEB Application, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2025, 08:46 AM UTC
Dear valued customer, We would like to inform you that we are currently experiencing an issue with the Tableau access - mostly related to licenses, which may impact analytics-related functionalities. Our team is actively investigating the root cause and working diligently to resolve the matter as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be shared as soon as we have more information. If you have any urgent concerns or require assistance, please do not hesitate to reach out to our global support organization by using Support Center. Thank you for your attention to this matter. Kind regards Your Support Team
- resolved Jan 07, 2025, 10:42 AM UTC
Dear valued customer, we are pleased to announce that the issue with Tableau access has been resolved. Our team worked diligently to address the license-related challenges, and we can now confirm that all analytics functionalities are fully operational. We appreciate your patience and understanding during this time. As always, we are committed to providing a seamless and positive experience with our software solutions. Kind regards Your Support Team