AX4 incident
Europe FINAL - EDI Processing Performance Degradation
AX4 experienced a minor incident on May 17, 2026 affecting EDI Processing, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2026, 01:02 AM UTC
Dear Valued Customer, We are currently experiencing an issue impacting EDI processing, resulting in degraded performance. Our technical teams are fully engaged and treating this with the highest priority. We are actively investigating the root cause and implementing corrective actions to restore regular performance levels as quickly as possible. We will provide further updates as soon as new information becomes available or once the issue has been fully resolved. We sincerely appreciate your understanding and patience as we work to resolve this matter. Sincerely, Your Support Team
- resolved May 17, 2026, 01:15 AM UTC
Dear Valued Customer, We are pleased to inform you that the root cause of the previously reported EDI processing performance degradation has been identified and resolved. All affected systems have been fully restored and are now operating in a stable state. EDI processing continues as expected, with no remaining performance impact. We appreciate your patience and understanding throughout this incident. Sincerely, Your Support Team