AX4 experienced a minor incident on September 16, 2026 affecting Case Management, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 12:56 PM UTC
Dear Valued Customers, We are currently experiencing issues with our case management system, which may impact the processing of support cases. Please note that our Support Center remains available at this time. However, for any High or Critical priority incidents, we strongly recommend contacting our support hotline directly to ensure immediate attention and timely handling. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Kind regards, Your Support Team
- resolved Sep 16, 2026, 04:24 PM UTC
Dear Valued Customers, We are pleased to inform you that the issue affecting our case management system has been resolved. Support case processing has returned to normal operation, and all services are functioning as expected. Our Support Center remains fully available for all support requests. We sincerely apologize for any inconvenience caused and would like to thank you for your patience and understanding while we worked to restore the service. Kind regards, Your Support Team