AX4 incident

[APAC] Environment Temporarily Decreased Performance Due to Database Issue

Minor Resolved View vendor source →

AX4 experienced a minor incident on July 14, 2025 affecting WEB Application and Webservice and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 11:37 AM UTC
Resolved
Jul 14, 2025, 01:34 PM UTC
Duration
1h 56m
Detected by Pingoru
Jul 14, 2025, 11:37 AM UTC

Affected components

WEB ApplicationWebserviceEDI communication - SFTP

Update timeline

  1. identified Jul 14, 2025, 11:37 AM UTC

    Dear Valued Customer, We are writing to inform you about a performance issue affecting the APAC1 environment. Current Status Our technical team has identified a database-related performance degradation in the APAC1 environment. We understand the potential impact this may have on your operational efficiency and are working to optimize system performance. We sincerely apologize for any inconvenience this may cause, and thank you for your understanding. Best regards, Your Support Team.

  2. resolved Jul 14, 2025, 01:34 PM UTC

    Dear Valued Customer, We are writing to provide an update on the recent performance challenges in the APAC1 environment. Incident Status We are pleased to confirm that the performance degradation has been successfully resolved. Our technical team has stabilized the system and restored full operational capabilities. A comprehensive Root Cause Analysis (RCA) is currently being prepared. Best regards, Your Support Team