AX4 incident
Europe FINAL - Degraded Performance of AX4 Platform
AX4 experienced a minor incident on September 7, 2026 affecting WEB Application and EDI Processing and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 07, 2026, 08:35 AM UTC
Dear Valued Customers, We would like to inform you that we identified an issue related to increased database utilization, which may have impacted certain AX4 platform functionalities, including processing performance. Our Admin Team has already taken corrective and preventive measures to address the situation and is actively monitoring the platform to ensure service stability. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team
- resolved Sep 07, 2026, 09:55 AM UTC
All services on the AX4 Production Platform are now fully up and running. The issue has been resolved and normal operations have resumed. We apologize for the disruption this may have caused and thank you for your patience during this incident.