Europe FINAL - Degraded Performance EDI + WEB Application

Update timeline

1. investigating Apr 21, 2026, 11:47 AM UTC

   Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within EDI and the Web application. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team

2. investigating Apr 21, 2026, 01:21 PM UTC

   Dear valued customers, We previously reported an issue that caused degraded performance within EDI and the Web application. Update: The Web application has now been fully restored and is operating normally. We continue to monitor the situation closely and are working to fully restore optimal performance across all services, including EDI. We appreciate your patience and will provide further updates if necessary. Sincerely Your Support Team

3. resolved Apr 21, 2026, 02:03 PM UTC

   Dear Valued Customers, We previously reported an issue that caused degraded performance within EDI and the Web application Final Update: The root cause of the issue has been identified and resolved. All systems are now operating normally and stable. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding. Kind regards, Your Support Team