AX4 incident
Europe FINAL - Temporary Outage and Performance Degradation
AX4 experienced a notice incident on September 11, 2025 affecting WEB Application and EDI Processing and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2025, 02:34 PM UTC
Dear Valued Customer, Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more. Since 3:20 PM CEST, you may also notice degraded performance on the instance. Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available. Thank you for your understanding and patience. Best regards, Your Support Team
- monitoring Sep 11, 2025, 02:55 PM UTC
Dear Valued Customer, We are pleased to inform you that the performance issues on the European Final instance have been fully resolved. Our teams will continue to monitor the system closely to ensure stability. Accordingly, the overall system status has been set to “Monitoring,” and all previously affected components are now marked as “Operational. The incident will be set to "Resolved" once "Monitoring" phase is complete, which is expected to take approximately 30–45 minutes. Thank you for your patience and understanding throughout this incident. Kind regards Your Support Team
- resolved Sep 11, 2025, 03:45 PM UTC
Dear Valued Customer, We are pleased to inform you that after an extended monitoring period, we have not discovered any further issues. The performance issues on the European Final instance have been fully resolved. Thank you for your patience and understanding throughout this incident. Kind regards, Your Support Team