AX4 experienced a minor incident on April 24, 2026 affecting EDI Processing and EDI communication - Webservice, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 06:55 AM UTC
Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within EDI. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team
- investigating Apr 24, 2026, 07:06 AM UTC
Dear Valued Customers, As a follow-up to our previous communication, we would like to inform you that, in addition to the ongoing EDI issue, we are also seeing impact to our Webservice operations, which may result in further degraded performance. Our technical teams continue to work with the highest priority to address both issues and restore full service as quickly as possible. We are closely monitoring the situation and will keep you informed of any significant changes. Thank you for your continued understanding and patience. Sincerely, Your Support Team
- resolved Apr 24, 2026, 08:24 AM UTC
Dear Valued Customers, We would like to inform you that we have identified the root cause of the previously reported EDI and Webservice issues. The affected systems have now been successfully restored and are running in a stable state. At this time, we are in the process of gradually processing any remaining or delayed data to ensure completeness and consistency across all services. Our technical teams continue to closely monitor the environment to confirm normal operations. Should you notice any irregularities during this recovery phase, please do not hesitate to contact our support team. Thank you for your continued patience and understanding. Sincerely, Your Support Team