Is AX4 down?

Dear Valued Customer, We are currently experiencing an issue affecting our SFTP service. As a result, you may experience delays in SFTP file transfers and processing. Our technical teams are fully engaged and treating this with the highest priority. We are actively investigating the root cause and implementing corrective actions to restore regular performance levels as quickly as possible. We will provide further updates as soon as new information becomes available or once the issue has been fully resolved. We sincerely appreciate your understanding and patience as we work to resolve this matter. Sincerely, Your Support Team

Dear Valued Customer, We are pleased to inform you that the issue affecting our SFTP service has been resolved. Our technical teams have completed the necessary corrective actions, and service performance has returned to normal. The SFTP file transfers and processing are functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. Sincerely, Your Support Team

Dear Valued Customers, We are currently experiencing issues with our case management system, which may impact the processing of support cases. Please note that our Support Center remains available at this time. However, for any High or Critical priority incidents, we strongly recommend contacting our support hotline directly to ensure immediate attention and timely handling. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Kind regards, Your Support Team

Dear Valued Customers, We are pleased to inform you that the issue affecting our case management system has been resolved. Support case processing has returned to normal operation, and all services are functioning as expected. Our Support Center remains fully available for all support requests. We sincerely apologize for any inconvenience caused and would like to thank you for your patience and understanding while we worked to restore the service. Kind regards, Your Support Team

Dear Valued Customers, We would like to inform you that we identified an issue related to increased database utilization, which may have impacted certain AX4 platform functionalities, including processing performance. Our Admin Team has already taken corrective and preventive measures to address the situation and is actively monitoring the platform to ensure service stability. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team

All services on the AX4 Production Platform are now fully up and running. The issue has been resolved and normal operations have resumed. We apologize for the disruption this may have caused and thank you for your patience during this incident.

We are currently experiencing an outage affecting the AX4 Production Platform. Our team has been alerted and is actively investigating the issue. We will provide an update within 30 minutes or as soon as more information is available.

We are continuing to investigate this issue.

We have identified the root cause of the outage and have begun restoring services. Routing has been added and part of the infrastructure has been recovered. The following services are now operational again: - WEB Application - EDI Communication - Webservice Remaining services are still being worked on and we are continuing our recovery efforts.

All services on the AX4 Production Platform are now fully up and running. The issue has been resolved and normal operations have resumed. We apologize for the disruption this may have caused and thank you for your patience during this incident.