AX4 incident

DEMO - [SMTP, OFTP & FTP/SFTP] EDI Communication Issues

Notice Resolved View vendor source →

AX4 experienced a notice incident on July 10, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 02:00 PM UTC
Resolved
Jul 10, 2025, 02:00 PM UTC
Duration
–
Detected by Pingoru
Jul 10, 2025, 02:00 PM UTC

Update timeline

  1. resolved Jul 10, 2025, 03:38 PM UTC

    Dear valued customer, we would like to inform you about a recent technical issue that temporarily affected EDI communication on our AX4 demo system. Between 13:53 and 14:20 (UTC) today, our SMTP, OFTP, and FTP/SFTP servers experienced a temporary disruption. The investigation began promptly at 13:57 (UTC), and all impacted services were fully restored by 14:20 (UTC). After confirming system stability, the situation was officially resolved at 14:29 (UTC). Please note that this message is for your information only—no action is required from your side. We sincerely apologize for any inconvenience this may have caused and thank you for your understanding. If you have any further questions, feel free to reach out to our support team. Best regards, AX4 Support