AX4 experienced a minor incident on October 13, 2026 affecting EDI communication - SFTP, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 12:28 PM UTC
Dear Valued Customer, We are currently experiencing an issue affecting our SFTP service. As a result, you may experience delays in SFTP file transfers and processing. Our technical teams are fully engaged and treating this with the highest priority. We are actively investigating the root cause and implementing corrective actions to restore regular performance levels as quickly as possible. We will provide further updates as soon as new information becomes available or once the issue has been fully resolved. We sincerely appreciate your understanding and patience as we work to resolve this matter. Sincerely, Your Support Team
- resolved Oct 13, 2026, 02:14 PM UTC
Dear Valued Customer, We are pleased to inform you that the issue affecting our SFTP service has been resolved. Our technical teams have completed the necessary corrective actions, and service performance has returned to normal. The SFTP file transfers and processing are functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. Sincerely, Your Support Team