AX4 incident

[APAC] - Degraded Performance of WEB Application and webservices

Minor Resolved View vendor source →

AX4 experienced a minor incident on January 31, 2026 affecting WEB Application and Webservice, lasting 6h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 12:39 PM UTC
Resolved
Jan 31, 2026, 07:13 PM UTC
Duration
6h 34m
Detected by Pingoru
Jan 31, 2026, 12:39 PM UTC

Affected components

WEB ApplicationWebservice

Update timeline

  1. investigating Jan 31, 2026, 12:39 PM UTC

    Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within WEB Application and webservices. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team

  2. resolved Jan 31, 2026, 07:13 PM UTC

    This incident has been resolved.