pingoru pingoru Ascend had 18 outages in the last 2 years totaling 148h 38m of downtime, averaging 0.7 incidents per month.
There were 18 Ascend outages since January 14, 2025 totaling 148h 38m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating an issue with the rooting of the incoming phone calls. Our Ascend support agents are able to answer calls at the moment. Feel free to email us at [email protected] if you need support.
This incident has been resolved.
We are aware of the US East region Stratus outage and are working to restore services as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved, if you are still experiencing issues connecting to Stratus services after rebooting your devices, please reach out to Ascend Support
Locally has made a code change that is resulting orders failing to be completed and their services have been temporarily suspended until the issue can be resolved. We are working with Locally Support to resolve and reenable this as soon as possible.
Locally has reverted their code changes and the functionality should be enabled and working as designed once more.
We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, please leave us a voicemail so that we can return your call. Outgoing calls still work for us. You may also click here to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently experiencing intermittent outages with our login services, users may be unable to log in or may experience errors. We are working to stabilize the service, thank you for your patience.
This incident has been resolved.
Cloudflare (a global cloud service provider) has reported issues with their network services. Ascend related services may be impacted. Updates can be found on their status page: https://www.cloudflarestatus.com/
Cloudflare has marked their incident resolved and Ascend services are stable.
We've identified an issue impacting Ascend functionality. Microsoft Azure, our cloud computing service, is down: https://downdetector.com/status/windows-azure/. Ascend will have issues with most functionality until this is resolved by Microsoft. We will update this thread once we have more information.
The Microsoft Azure issue is still impacting Ascend services. Microsoft is working on rolling back their last update in an effort to fix this issue. We will post any updates we receive as soon as we get them. Thank you for your patience as we work with our partners at Microsoft to fix this issue.
Microsoft has implemented a fix. They believe this will resolve the issue by 6:30pm CT. Thank you again for your patience during this time. https://azure.status.microsoft/en-us/status
This issue has been resolved by Microsoft. Ascend should no longer be impacted. Please call our support line if you continue seeing problems. Thank you for your patience as Microsoft resolved this issue,
We're currently investigating an issue affecting one or more of our online services that is disrupting Ascend functionality. You may experience errors with the affected component(s) until the issue is resolved.
This incident has been resolved.
We are currently investigating an issue where Ascend Pay terminals are generating errors and having issues processing payments. Our development team is working to identify the issue and resolve it as quickly as possible. Pay by Link transactions are reporting to process at a higher success rate. Ascend Stuck? Hover over the icon on the taskbar and look to see if there's a little window Ascend wants you to close behind the screen.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, you will be unable to establish a connection until a fix is applied. If you need help now, email us at [email protected] to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp
This incident has been resolved. Thank you for your patience during this outage.
We're currently investigating an issue affecting our online services that is disrupting Ascend functionality for retailers in the Western United States. You may experience errors with Ascend until the issue is resolved. We'll post here when there's an update. Thank you for your patience.
This incident has been resolved. If you experience any issues moving forward, please contact our Ascend Support Team. Thank you.
There's currently an issue impacting some Ascend functionality. Our team is actively working on a resolution. If you see an unexpected error, it's likely due to this issue. In some cases you can exit out of the error and continue work. In others, this will not work and you''ll need to wait for our team to resolve the issue. Please subscribe to this status page to stay up to date on this and any other future issues impacting Ascend. Thank you for your patience as we work to resolve the issue.
Response times have improved. Functionality should be back to normal. We will continue to investigate possible root causes in order to prevent it from happening again. Thank you again for your patience as we addressed this issue.
The issue has been resolved, the development team is working to ensure this issue does not occur again.
We have identified an issue resulting in Ascend HQ not loading after login. Our development team is working to provide a solution as soon as possible
The HQ login issue should be resolved, please reach out to the Support Team if you continue to experience problems accessing Ascend HQ.
We are aware of an issue affecting DOTS retail locations. Stratus response times are elevated and we are working with development to resolve the issue as quickly as possible. Thanks you for your patience and understanding.
This incident has been resolved.
We are currently investigating continued delays in connecting payment terminals to Ascend, which may result in timeouts. Transactions using Pay-By-Link are still processing, but may take longer than usual. Thank you for your patience as we work to resolve this issue.
Ascend Pay services are stabilizing, but we have not yet identified the root cause. We appreciate your patience and understanding as we continue to work towards a resolution.
If you are experiencing AscendPay issues or Ascend slowdowns and you are on AscendPay, we recommend rebooting your server PC and terminals (hold the green button) to refresh the connection. We are working with our third-party processor to resolve terminal connection issues that result in slowness and timeouts as quickly as possible.
Our development team has implemented changes based on the information from our third-party processor, and connection errors have dropped. Additionally they implemented shorter wait times for connection issues to reduce slowdowns in case of a future connection event. Terminals and Ascend should be operating normally now, please call Support if you are experiencing ongoing issues, and we thank you for your patience.
We are currently investigating delays in connecting payment terminals to Ascend, which may result in timeouts. Transactions using Pay-By-Link are still processing, but may take longer than usual. Thank you for your patience as we work to resolve this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are actively working to clear caches and recommend rebooting payment terminals (hold the green button) and computers to expedite the resolution process. Thank you for your cooperation and patience.
We are continuing to monitor for any further issues.
We are no longer seeing terminal connection errors, if a reboot (holding the green button) does not reconnect your terminal, please reach out to Ascend Support.
There has been an issue identified with AscendPay payment processing. Currently working with our payment processing partner to identify the extent of the issue and find a resolution ASAP.
We continue to experience intermitent payment processing issues. Please reattempt initating payment if it does not respond at first as they may go through as services are slowly recovering. Do not reattempt completed payments.
In Store and pay by link transactions should have significant recovery of services since 4:30pm ET. If payments are unable to process refresh and reattempt as funtionality is improving.
We are continuing to monitor for any further issues.
In store and pay by link payments should be fully recovered. Any issues please contact Ascend Support
We have had problems reported with logging into Ascend HQ that is affecting a portion of our users. Please reach out to Ascend Support for assistance logging in while the team works to resolve the issue.
Our team has identified and implemented a resolution, if you continue to experience issues logging into Ascend HQ, please contact our support team.