Ascend experienced a critical incident on July 16, 2025 affecting Phone Support - US and Phone Support - CA, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support - USPhone Support - CA
Update timeline
- identified Jul 16, 2025, 01:27 PM UTC
We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, you will be unable to establish a connection until a fix is applied. If you need help now, email us at [email protected] to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp
- resolved Jul 16, 2025, 03:38 PM UTC
This incident has been resolved. Thank you for your patience during this outage.