Ascend experienced a critical incident on July 28, 2026 affecting Ascend Pay and Chase Payments and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Ascend PayChase PaymentsStratus
Update timeline
- identified Jul 28, 2026, 02:29 PM UTC
We are aware of the US East region Stratus outage and are working to restore services as quickly as possible.
- monitoring Jul 28, 2026, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 03:02 PM UTC
This incident has been resolved, if you are still experiencing issues connecting to Stratus services after rebooting your devices, please reach out to Ascend Support