Ascend experienced a major incident on April 21, 2025 affecting Klarna - US, lasting 19h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2025, 05:27 PM UTC
There has been an issue identified with AscendPay payment processing. Currently working with our payment processing partner to identify the extent of the issue and find a resolution ASAP.
- monitoring Apr 21, 2025, 05:59 PM UTC
We continue to experience intermitent payment processing issues. Please reattempt initating payment if it does not respond at first as they may go through as services are slowly recovering. Do not reattempt completed payments.
- monitoring Apr 21, 2025, 09:42 PM UTC
In Store and pay by link transactions should have significant recovery of services since 4:30pm ET. If payments are unable to process refresh and reattempt as funtionality is improving.
- monitoring Apr 22, 2025, 01:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 22, 2025, 01:20 PM UTC
In store and pay by link payments should be fully recovered. Any issues please contact Ascend Support