Ascend experienced a minor incident on January 14, 2025 affecting Ascend HQ, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Ascend HQ
Update timeline
- identified Jan 14, 2025, 02:14 PM UTC
We have had problems reported with logging into Ascend HQ that is affecting a portion of our users. Please reach out to Ascend Support for assistance logging in while the team works to resolve the issue.
- resolved Jan 14, 2025, 06:34 PM UTC
Our team has identified and implemented a resolution, if you continue to experience issues logging into Ascend HQ, please contact our support team.