Ascend incident

Outage: Locales US and CA Only - Phone support

Critical Resolved View vendor source →

Ascend experienced a critical incident on June 2, 2026 affecting Phone Support - US and Phone Support - CA, lasting 20h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 03:55 PM UTC
Resolved
Jun 03, 2026, 12:32 PM UTC
Duration
20h 36m
Detected by Pingoru
Jun 02, 2026, 03:55 PM UTC

Affected components

Phone Support - USPhone Support - CA

Update timeline

  1. identified Jun 02, 2026, 03:55 PM UTC

    We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, please leave us a voicemail so that we can return your call. Outgoing calls still work for us. You may also click here to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp

  2. identified Jun 03, 2026, 08:32 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 03, 2026, 10:32 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 03, 2026, 12:32 PM UTC

    This incident has been resolved.